Sam R.
Left A Review, Received Prompt Customer Service
UPDATE: I am being refunded for the purchase. After leaving this review, a representative contacted me promptly. However they asked me to remove this review. I believe that you should all be aware that leaving a review is the best way to get attention from most companies, and this one is no exception. ____________________ I don’t know anything about the quality of their aligners, but I do know that their customer support is ignoring me. I ordered an impression set but decided to cancel before it shipped. I then contacted support and they asked me for a reason why I wanted to cancel, and I explained that I would like to explore my other options before I commit. Still no response and no refund. Will update.
Response from ALIGNERCONov 27, 2020
Hi Sam, At the outset, we apologize for any inconvenience caused to you. We strive to provide top-quality product and customer support so we make sure we reply to each email we receive within 24 hours. We investigated with our support team and found you were replied to all the emails within 24 hours. Also, as a company, we would hate to lose a customer and we requested your feedback that what made you cancel your order so we could improve to better assist our customers because we believe in incremental changes. Once a refund is approved, our accounts process it within 5-7 business days as per the company policy listed on the site. We pay complete attention to each and every customer and their concerns so they do not need to leave a bad review to get attention from ALIGNERCO. If you still encounter any issues, please write to us at [email protected]. Thanks, Team ALIGNERCO