alice + oliviaReviews of aliceandolivia.com

I shopped with my daughter in the Highland Park; Dallas, Texas location when I was visiting her from out of town. When we were in the store we had very good service. We made a significant purchase. ($3.000) The very next day many of the items purchased went on sale. I was notified of the sale via emails direct from Alice & Olivia. Sadly, I left town and could not assist with the adjustment. I asked my daughter to return to the store for an adjustment since it was less than 12 hours since our initial purchase. She went to the store for an adjustment with her receipt. The store manager, Danni gave my daughter the run around regarding her adjustment. She was told she needed the receipt and the clothing. My daughter had to return to the store again with the receipt and clothing in hand the next day. Danni gave her the run around again. She did not want to honor the adjustment but finally did. I had to call and speak with Danni on the phone to make this happen. Danni said she was following store policy. I googled the store adjustment policy and it lists a 7 day adjustment policy. The adjustments we were requesting was day # 2 & # 3 after the sale. The worst part about this whole experience is my daughter is physically handicapped. She had to make two additional trips to the store for an adjustment. As a mother of a handicapped daughter, this shocked me at how insensitive Danni handled the entire situation. Danni can see my daughter is physically handicapped! If the adjustment return policy is to have the receipt and clothing in hand it should be listed on the A &O website. It is not. I feel Danni needs sensitivity training. She could have handled the adjustment request much differently especially seeing my daughter is handicapped. This will be the last time I purchase anything from this location. The purchase which was a good experience turned into an awful one.

I am extremely disappointed with how this company handled my situation. I have been a loyal customer of this brand for many years, which makes this experience even more frustrating. Several months ago, I purchased a $900 pair of jeans, priced so highly because they were covered with decorative pins. The pins were the reason i bought the jeans. The very first—and only—time I wore them, multiple pins fell apart and detached from the jeans. The item was clearly defective and not repairable. I reached out to customer service numerous times, simply requesting that the pins be repaired or replaced. I was eventually “assisted” by Kiara, who identified herself as a manager. Unfortunately, her responses felt disingenuous and condescending. While she repeatedly apologized for the inconvenience, no meaningful effort was made to resolve the issue. After several months of waiting she wrote to me that the pins were no longer available. This is so untrue!!! Is she did her homework she would have known that their new product at the store for this season is covered in pins. To get rid of me, they finally offered me a 10% refund on the purchase. However, this offer is just another slap in the face. I don't need $80. I need my pants free of defects!!!!! It is truly disappointing and shameful that the company of this caliber offered no meaning solution to the problem. Shame on you!!!!

Nada nuevo ...ni creativo que no se haya visto ya...excepto los precios con un buen patronaje nada original y buena tela y manos hábiles hecho

I am very disappointed with my experience at this store alicia + olivia. The manager of this store Cindy was far below expectations and her behaviour made the situation even worse. Instead of helping resolve a simple issue, the manager Cindy was dismissive and unprofessional, which made the entire experience frustrating. From what i observed during my visit, the manager Cindy seemed more focused on assigning blame to her staff than actually helping her team and her tone came across as harsh and discouraging, i am really pity for those staff that is under her team which my heart really goes out for them. It was uncomfortable to witness, and it created a very negative atmosphere for both employees and customers. A store can't run well when its leadership doesn't support the staff and assigning blame to her staff when eventually is the manager fault. I sincerely hope the company will addresses this issue and creates a healthier work environment for both employees and customer. Thank you

Purchased a sweater online, mailed it back in pristine condition - completely untouched - and they sent me pictures of it covered in feathers & lint and refused a return. It looks like someone dropped it on a dirty floor. The customer service person who answers the phone says she is the Head of Alice + Olivia Customer Service and you can speak to no one else. Contacted CC company to dispute, but I will not buy anything from their DTC site ever again.

I was very disappointed with the blouse I bought. Original price was over $410.00. I got it on sale for about $220. When I received the blouse it was made out of very cheap fabric and the design also cheaply done. I expected a lot more quality for the price, even on sale. I'm done with ordering on line except for really trusted companies.

A complete and utter scam. The one item I ordered was not even close to wearable. When I attempted a return the same day my inferior item arrived, they said that only a 25% of purchase was available to me. I would never use this company again

Terrible customer services. Weeks later still waiting for a refund despite emails telling me the refund has been processed. Will never shop with them online again. They also added shipping protection when I had already removed it several times. Also agree to refund that and didn't.