alice + oliviaReviews of aliceandolivia.com

I have waited 12 days to get refund from my order, still waiting and nothing happens.

What an utter scam brand. I tried to return this dress within the 14 day window. The dress was the wrong size and feels really cheap. A quick FYI they charge you for returns. So, they said it was a final sale, which wasn't remotely clear when I bought it, and now won't refund me. Their phone number doesn't work and you only get some AI assistant who responds to your emails. Do not buy from this brand.

Bought some dungarees for the first time and they were nothing like the picture The quality was awful.Dont waste your money.Plus it says a uk company but items come from China.

Bought a dress 3 times and every time it got cancelled. When I called they said it was due to merchandise glitch. What! Three times glitch. If you do not have the merchandise then just say sold out. Incompetent. Never going to buy anything from them!

I wish I could give zero stars. I purchased an approximately $1,200 dress from Alice + Olivia on July 29. When it arrived, it smelled overwhelmingly of mold and mildew. The odor was so strong we could smell it before even opening the box, and after my wife briefly tried it on, our bedroom smelled musty for roughly two days. I initiated the return on August 6, and Alice + Olivia received and processed it on August 14. It is now September 1, and I still have not received the approximately $1,190 refund for the dress. Their published refund timeframe is 7–10 business days. That has passed. For context, I am very accustomed to purchasing luxury goods, including items that cost substantially more than this dress. This is not a case of buyer’s remorse or someone being shocked by the price of a luxury item. I am familiar with what premium retail service should look like, and the way Alice + Olivia has handled this has been remarkably poor. I have called customer service repeatedly and have been told there was some type of system or billing issue that caused refunds not to process properly and that affected refunds now have to be manually pushed through by their finance team. Despite that, no one can tell me when my refund will actually be issued. Even worse, I have repeatedly been promised callbacks that never happened. I spoke with a manager, Kiera, who specifically told me she would call me back by the end of the day with an update. She never did. I called again the next morning, was again told she would call me back, and still received nothing. After yet another call, I was told they hoped to have an “answer” by the end of the week, not even that my refund would actually be issued by then. At this point, Alice + Olivia has both the returned merchandise and approximately $1,190 of my money while continuing to provide vague explanations and missed callback promises. For a brand positioning itself in the luxury market, this level of quality control, customer service, and refund handling is completely unacceptable.

Love the vibrance and energy at Alice and Olivia. A call out to Beaux in the Kings Road, SW3 shop who is so helpful and funny. Thank you.

I was shocked to see that they had so much bad review in here and came across the review 7 months ago which i do agree to the review of jacqueline . Few days ago , i went to their paragon outlet to look for something i like for my besties wedding dinner. One of their staff was serving me at that point of time which was nice and i love her customer service. But things got worse when i found something i love after trying a few sets. The staff that was serving me was trying hard to search for a perfect size for me that suits me well but the so called Manager Cindy was so rude when i overheard she was scolding the staff that was serving me “Cindy Mentioning to her, this customer wont buy , don't try so hard persuading her and just tell her that we have no size so that she can go off” . What does this mean and of course she is saying about me and pointing the finger at me whereas the staff was serving me was holding the dress i want and i was a banking manager. I was so frustrated and politely tell the lady who serve me, its ok , thank you for your time. I really feel bad for the staff that was serving me and get scolded for nothing by the manager. I can foreseen that the staff who was working there does not seems to be cooperating and harmony whereas i understand that the manager cindy attitude is worst than an animal. Why doesn't the management of Alicia + Olivia look into this when the manager cindy bad review was written 7 months ago. How can a person with this kind of attitude be a manager? My advice is this paragon outlet is not a place to go if you don’t dress well and look good whereas The manager will judge you. Hope this review help everyone

Horrible customer service that lies. Their brand must be failing bc they would not accept a return of a bikini bc they said it was dirty. I didn’t even try it on bc the other size I bought fit snuggly so clearly the smaller size would not. They sent me a fake picture of which there is no way to decipher ANY dirt on this bathing suit. And to be honest the quality of the suit was less than anything you could buy at Target. I’ll be sticking with them and not paying for Temu quality crap from Alice and Olivia