Spencer V.
Everything sucks, detailed report inside
Customer support is nonexistent. Rollout for premium features (I.E seller dashboard) is overly prestigious. I have nearly 2000 sales and yet do not have access. The app is horribly designed, it’s incredibly difficult to manage more than 50+ listings. Repricing is cumbersome. Fees are high compared to competitors, and often feel unnecessary and poorly placed as an attempt to slap a bandaid over your very obvious issues. Volume and prices are lower compared to competitors. New features are incredibly slow to rollout. No seller incentive programs, except for the absolute biggest sellers who are often multiple sellers selling on the same account. Fakes are a huge problem with clothing. Zero procedure done to address this. On the buyer size, ads are horribly executed, bad communication of the value you provide. Buyer incentive programs are even worse. Completely confusing and always botted. I seriously doubt any actual customers participate/know what’s happening. My impression is you guys have no clue where you fit in the market, have no clue what both sellers and buyers find important to them, and have zero clue how to appeal to either of them. Your app is a pretty obvious last place finish among all current competitors. The company is just clinging onto market share gained by being one of the first in the space. Very obvious you guys have seen a huge decline nonetheless. You guys need a serious overhaul on pretty much every front, otherwise you will continue to drift downwards. I could provide suggestions on how to improve the app but it’s too much to write down here. Would be happy to provide more information if requested.