aliasReviews of alias.org

Subject: Urgent: Unresolved Issue Regarding Returned Item and Shipping Fees A situation regarding the sale of an item through your platform. As per your guidelines, I am required to ship the item within 72 hours of the sale. I have always adhered to this requirement and consistently ensure that my shipments are sent on time. Upon the item arriving at your ATL hub facility, your authenticator labeled it as a “Replica.” However, no explanations or proof were provided regarding this claim. In contrast, I have documented evidence proving that my item is authentic and was purchased through an authorized retailer by me. Despite my proof, I was charged a shipping fee and other associated costs due to this claim. To make matters more concerning, I received a tracking number indicating that the item was being returned to me. However, it has been nearly a month, and the item has yet to be received by the courier. I have sent multiple follow-up emails and, unfortunately, have only received what seems to be automated responses. I was informed that you were reaching out to the warehouse for further updates, but it has now been two weeks since I last received any communication on this matter, and the issue remains unresolved.

lack of communication with customers, slow replies, i have yet to get a resolution or response after days of a request

No transparency with the sellers. I sent 2 shoes bought directly from the manufacturer, I sent the receipts the emails and my credit card statements and they deemed the shoes “fake”. I asked for an explanation and the response was that it was confidential. I sent the same shoes for authentication to 2 additional companies and they were authenticated.

Getting more incentives to the sellers, lower fees and solving problems faster

You expect a seller to trust your process and when 2 items going missing from your box you charge them 10 dollars for a cancellation and then give no reason. I still want a refund and my money back from those sales as I sent I. The items been selling with alias for over 8 years.

The amount charged , then charged again to withdraw seems outrageous at times

In business everything is supply and demand. Even in a weakening sneaker resell economy, alias group chose to charge prices higher than what sellers even list shoes, which is so disturbing, and forcing people to sell on instagram and eBay for lower fees. When I list a shoe for $100, why does it show up for an even more expensive cost on goat? You guys are double dipping and may pay for that down the line. Even the top offers on goat vs alias aren’t the same number. Greed has no boundaries, and eventually competition will get you.

Extremely delayed responses from customer service and only reachable via a single email address that replies with generic responses via an agent called “Donna”. Horrible service and I’m still trying to resolve an issue that started in January. My shoes are still lost and this company is trying to dismiss it and not take responsibility. I have now lost my shoes, my sale and also been charged extra fees on top of it.