Sirine M.
⭐️☆☆☆☆
⭐️☆☆☆☆ Very disappointing experience. The website clearly advertises “free shipping for orders over $35,” which led me to believe there would be no additional costs. As a customer in Canada, there was no clear warning during checkout that I would be charged significant customs fees. After placing my order, I was contacted and told I had to pay $63 in customs fees — almost half the value of my purchase. This was completely unexpected and misleading. What’s even more frustrating is that the company claims to have an “easy return” and “14-day return policy.” However, when I refused the package due to these unexpected charges and requested a refund, it was denied — even though I never received or opened the item. Hiding important information like customs fees in a separate policy page is not transparent. The “free shipping” message should clearly specify that it only applies within the U.S. Overall, very misleading advertising and poor customer service. I would not recommend ordering internationally from this company.
Response from AlHaya FashionJun 3, 2026
Thank you for sharing your feedback. We are sorry to hear that the customs charges were higher than expected. We would like to clarify that we do offer free shipping to Canada, and we fully honored that commitment as no shipping charge was applied to your order. However, free shipping does not include customs duties, tariffs, taxes, or other import fees that may be assessed by the destination country. As a U.S.-based company, we do not collect, receive, or determine these charges, and we are unable to predict the amount that customs authorities may assess. For transparency, information regarding potential customs and import charges for international orders is displayed on our product pages prior to purchase. We appreciate your feedback and understand that unexpected import charges can be frustrating. We will continue working to make this information as clear as possible for our international customers.