Clothing StoreReviews of alexander-hampton.com

Stay away from this store. Fraud, scam, rip-off - whatever you want to call it. I ordered a sweater and pair of shoes. Received the sweater two months later from a woman in CA. Never received the shoes. The customer service is a joke. Not sure if it’s a human or AI chatbot. Offered up ridiculous solutions. And beware, they will eventually rebrand and pop up again under another name. It appears I’ll have to write this off as one expensive sweater only to be worn while I’m barefoot.

Never delivered a raincoat I ordered. From the very begining the "track information" was suspect and often what was provided was "incorrect order" or "unable to locate". I contacted them and was given assurances it was in route and found in a package facility in Pennsyvania. It has never been received and the shipper claims delivery but on the date and time presented there was no deliver with supported video confirming it was not delivered. Their response is it's not their problem. To all delivery drivers apparently it's okay to steal their clothes and claim it was delivered.

If I could give this company zero stars, I would. I ordered three pairs of shoes on March 3rd, 2026. On March 4th 2026 I received a notification that my shoes were shipped, it took this company a month to get these shoes to me. On March 31st 2026 I received the shoes. Not only did they ship the wrong shoes, but of the three pairs I received they were all shockingly poor quality—nothing like what was advertised. I immediately requested a return authorization. On April 3rd the company responded with an absurd response to my request: "Thank you so much for reaching out, and I’m truly sorry to hear that your shoes arrived late and didn’t meet your expectations. I completely understand how disappointing that must be, and I really appreciate you taking the time to share photos with us—they’re very helpful. We want to make this right for you, and you have two easy options to choose from: 🔸 Option 1 – 15% Discount on Your Purchase You’re welcome to keep the item and enjoy a 15% discount on your order—no need to return anything. 🔸 Option 2 – Return for a Full Refund If you’d prefer to return the item, that’s absolutely fine. You can send it back to our international fulfillment center in China. Please note that return shipping costs (typically $40–$50 USD) would be at your expense, as outlined in our Return & Exchange Policy. Return Address: 2nd Floor, Building 2, Hailian Industrial Zone, No. 3388 Airport Road, Haishu District, Ningbo Once your return is received and you’ve shared the tracking number with me, I’ll make sure your full refund is processed promptly. Please let me know which option works best for you, and I’ll take care of everything from there. Thank you again for your patience and for giving us the opportunity to make things right. I’m always here if you need anything at all 😊 Warm regards, Anna Beckett Customer Service Representative Alexander-Hampton It's not about trends. It's about your signature." This Anna Beckett acted like I should be grateful, like this was some kind of amazing offer. When I requested a return, the laughable 15% refund and instructing me to ship the items back to China to the tune of about $40-$50—despite the fact that my order was shipped from within the United States. That alone should tell you everything you need to know. After weeks of back-and-forth with their so-called customer service, and a fake response to my original TrustPilot post I was explicitly promised a full refund. "Thank you for your message, and I’m truly sorry to hear about your experience. I completely understand how disappointing it must feel to receive items that don’t meet your expectations, especially in terms of fit and quality. This is certainly not the experience we want for you, and I sincerely apologize for the frustration this has caused. To make things right, I’ve gone ahead and processed a full refund for your order. You should see the amount reflected in your account shortly, depending on your payment provider’s processing time. There is no need to return the items—you’re welcome to keep them, gift them, or dispose of them as you prefer. As a small gesture of goodwill, we’ve also created a 20% discount code (ENJOY20) for you. While there’s absolutely no obligation, we do hope you might consider giving us another chance in the future so we can provide you with a much better experience. We truly value your feedback, and if you feel comfortable doing so, we would greatly appreciate it if you could update your Trustpilot review to reflect how this has been resolved. It helps us show that we take responsibility and do our best to make things right for our customers. Please know that your satisfaction is very important to us. If there’s anything else I can assist you with, I’m always here and happy to help." Lies, lies, lies! To date, I have received nothing. No refund. No resolution. Just empty promises and deliberate stalling. This is not just bad service—it’s deceptive business practice. Consumers should be extremely cautious. I paid $120 for low-quality, ill-fitting shoes that weren’t what I ordered, and the company has refused to make it right. Avoid this business entirely unless you’re comfortable throwing your money away.

$40 to return or 15% off to keep it. Horrible smell, did not look as it does on website, poor quality.

Items sent were wrong size. ABSOLUTELY NO RESPONSE TO MULTIPLE EMAILS FOR REFUND.

I placed an order and was sent the wrong size. I had to provide pictures and lots of correspondence. They then sent a replacement which was the wrong color. I asked for a refund or if they would send the right color and they told me that they only send one replacement even though it was not correct. They discontinued responding to my emails.

This company has deceptive advertising. They are using artificial intelligence to create pictures of items that dont look like the product you received. In addition the shoes I purchased had a strong chemical smell and did not fit.Return policy reads well but they give you the run around and then ask you to send it back to a China address. Dont bother to waste money with this company...they are crap.

If I could it would be a minus star. Ordered black trainers in late January. By March still hadn't arrived. Wrote them. They said that the trainers had shipped and were on their way. Finally arrived in early April. Opened package and it was a pair of plastic loafers! I contacted them. They said I could return at my expense. I said no. They said they could offer a discount on a future order! I said no. They offered to a 30% refund. BTW. I firmly believe that this is a scam. They take so much time shipping the article that it becomes too late to contact bank to stop payment. This is a scam operation, obviously. I have alerted my credit card service and BBB. Internet needs to be alerted to stop them from scamming more people. In future, I will not be shopping online other than reputable/known companies.