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Clothing Store (alexander-hampton.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Erin S.
THIS PLACE IS A TOTAL SCAM!!!! LITERALLY STAY AWAY!!!! ITS NOT EVEN CASHMERE AND IT DOESNT HAVE TAGS AND YOU CANT RETURN IT!!!
Response from Clothing StoreDec 19, 2025
Hey Erin, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
CG
DO NOT BUY from this company. I ordered what I thought would be an adorable cashmere sweater. The item arrived weeks late, does not look as advertised, is clearly not cashmere, way too small, no tags, and no way to return. The customer service person asked me to send a photo of the sweater on or next to my body, which is such an inappropriate request. Now she is asking for photos with measurements or photos of the (nonexistent) tags to I guess prove there is an issue. Just give me my money back! Edited to add: I received a full refund after writing this review. However, this is still a 1-star company. The experience was wild overall, and it absolutely should not take writing a negative Trustpilot review to get somewhere.
Response from Clothing StoreDec 19, 2025
Hey CG, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Marc
Alexander Hampton is a complete rip-off. Supposedly leather shoes, and coat...I dunno what material this crap really is...DO NOT BUY, BIGGEST MISTAKE I EVER MADE.
Response from Clothing StoreDec 17, 2025
Hey Marc, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
vilee.daniels
Ordered a coat for my husband, the coat advertised is not the coat that arrived. Material is inexpensive and shabby., DO NOT WASTE YOUR MONEY ON THIS SITE OR BRAND FALSE ADVERTISEMENT.
Response from Clothing StoreDec 17, 2025
Hey Vilee, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Rebecca S.
The sweater I received was way too big and not made up the material it was supposed to be made of. I had to email a picture to prove it was too big. And then I was to pay for the cost of returning it… And returning it to China, which would have cost as much or more as I pay for the sweater. This company is a complete rip off stay away they should close.
Response from Clothing StoreDec 15, 2025
Hey Rebecca, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
federica M.
Not even one star! This is a cinese company actin as an American company! The products don’t even have the label on it with brand and composition. I have bought a pull in cashmere which is not even far from cashmere! Is not in the right size and is bot the right shape as I have ordered it. The customer service offer me 15% refund to keep it or the possibility to return that cost me more than 50€ of shipping! I have asked the return label and they didn’t get me this. This is completely a fraud!
Response from Clothing StoreDec 13, 2025
Hey Federica, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Albert
I been trying to get a refund they keep asking me for pictures so I copied and paste send to them they keep telling me me for security reasons they can’t open all I want is to send these cheap boots that don’t fit and get a refund every one do not waste your time buying from this company
Response from Clothing StoreDec 13, 2025
Hey Albert, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Jena
False advertising!! The website shows you higher quality items, then they send you cheap knock offs. They are a scam company, making you think you're buying a high quality item, then what is received is an absolute joke. I ordered the Bellmore Orthopedic Slip-On Loafers and they're not anything like what is pictured!! Do NOT order anything from this website!! I reached out to customer service who gave me an option of a 15% refund and to keep their junk or ship back at my expense for a full refund. I can understanding being responsible for return shipping if item was as described.
Response from Clothing StoreDec 12, 2025
Hey Jena, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
