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Clothing Store (alexander-hampton.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Coy R.
They have no way of cancelling an order. I have reached out to them but have received no response at all.
Response from Clothing StoreDec 30, 2025
Hey Coy, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Margron S.
I strongly advise against purchasing from this website. The product I received has nothing in common with what is advertised: completely different cut, poor fabric quality, incorrect sizing, and overall very low standards compared to the photos and description on the site. More concerning: the item arrived without any composition label, which is mandatory under EU regulations for textile products. This alone makes the product non-compliant and illegally sold in the EU. The website clearly gives the impression that the company operates from Great Britain, which is misleading. In reality, the product was shipped from China, with all the usual issues that come with it (quality, delays, returns, lack of accountability). Customer support has been unhelpful and uncooperative regarding the return and refund. Overall, this feels like a misleading dropshipping operation hiding behind a European image. I deeply regret this purchase and do not recommend this site at all.
Response from Clothing StoreDec 29, 2025
Hey Margron, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Steve K.
How do they have more than 1 star? Never got my order and impossible to connect with customer service (if it exists). This site is a total scam. How can they be in business? DO NOT BUY FROM THEM! … Update - 10 days later they came and my wife said, “I got the boots and they are made out of cardboard.” POTENTIAL BUYER - STAY away from this company!
Response from Clothing StoreDec 29, 2025
Hey Steve, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Karen M.
Never trust this site. Product is from China Doesn’t have the Alexander Hampton label The emblem is cheap logo Poor stitching Incorrect sizing Doesn’t handle returns and refund well! Utterly disgusting
Response from Clothing StoreDec 29, 2025
Hey Karen, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Nes
Guess I got scammed. Haven't received what I ordered 3 weeks ago.
Response from Clothing StoreDec 29, 2025
Hey Nes, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Charles P.
I could only laugh when my order arrived. This seller basically buys Temu stuff and sells them at astronomical American prices. I wondered why it took so long to receive my product.
Response from Clothing StoreDec 28, 2025
Hey Charles, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
J. A.
12/27/25, 21:37 US Mountain Standard Time (-7 GMT). I just made 3 orders an hour ago. I want to cancel my orders right this moment, before they are packed or shipped. The website gives no link for an immediate cancellation option. I do not want to pay return costs, and I want my money refunded this instant.
Response from Clothing StoreDec 28, 2025
Hey there, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
Janet B.
I also ordered some thing that states it’s cashmere but it’s just cheap polyester. Also, shipping said coming from China but ended up coming from Abby Adkins in Chicago which if you search is not a real person and also some sort of brushing scam. Shipping said 6 to 8 business days but took almost a month.
Response from Clothing StoreDec 28, 2025
Hey Janet, We're really sorry to hear about your experience. That’s not what we want for our customers. Please could you email [email protected] with your order number and the subject “Trustpilot Review.” We’ll take a closer look and make sure you’re fully satisfied with the outcome :)
