Clothing StoreReviews of alexander-hampton.com

Dreadful company. Ordered boots on 27 November and they eventually arrived from China. Wrong size sent and not as advertised. They are supposed to be comfort boots but are cheap and flimsy. Contacted customer service and was asked to send photo of boots which I did. Then I was told by Anna Beckett, on 16 December, that she had brought my case to her manager for review. It is now 7 January and I have heard no more. So avoid this company if you don't want to lose your money. This is the reply I received 8 January 2026. "Thank you so much for reaching out, and I’m truly sorry for the inconvenience caused by receiving the wrong size. I completely understand how frustrating this must feel, and I sincerely appreciate your patience while we work to make this right for you. To help resolve this as smoothly as possible, I’d like to offer you two simple options: Option 1 – Keep the Item with a 15% Discount You’re welcome to keep the item and enjoy a 15% discount on your purchase—no return needed. Option 2 – Return for a Full Refund If you’d prefer a full refund, I’ll be happy to assist with your return. You may send the item back to our international fulfillment center in China. As outlined in our Return & Exchange Policy, the return shipping cost (typically around $40–$50 USD) would be your responsibility. Return Address: Alexander Hampton China, Zhejiang Province Ningbo City, Yinzhou District Shounan Street, No. 213 Taikang Middle Road 315100 Once the return is received and you share the tracking number with me, I’ll process your full refund right away. Please let me know which option works best for you—I’m here to support you every step of the way. Thank you again for giving us the opportunity to make this right. Your satisfaction truly means a lot to us, and we’re always here if you need anything at all." X It's a joke of a company. They sent the wrong size and want me to pay $40-$50 to return to China or give me 15% discount on shoes that don't fit.

If I could give it 0 stars I would. I ordered this as it eludes you to believe it is from the US. It states 7-10 days not including weekends and holidays, so I figured 2 weeks. Well no, it was a month. I realized it came from China. I received, opened it, noticed, I ordered 2 of the same shoes but 2 different sizes, they sent both in the same size. So I emailed the same day with everything they asked for off of the website. Anna returned my email, she said she can't open attachments due to security, I immediately responded, but she didn't respond for 24 hours, and I noticed both emails are sent at 3am. So not in US. The last email she said she tracked my package and it had gone through customs and is on its way and if I need anything else please don't hesitate to contact them Are you kidding me, the picture shows the package label. They stall, if you don't send everything they ask for within a timeframe they won't return your money. They don't respond immediately, they only respond once, at 3am. So now they are telling me that I didn't receive my order that I am asking to return??? THIS IS THE WORST CUSTOMER SERVICE EVER! PLEASE LEARN FROM ALL OF OUR REVIEWS, RUN DO NOT ORDER FROM THIS COMPANY, THEY LIE, THEY ARE NOT TRUSTWORTHY!!!

If I could give a negative star I would. I ordered the Amalfi Thick Faux Leather Jacket in a 2XL but that is not what I received. The "faux" leather was a horrible fake suede and the inside was rough and not soft. And the jacket I received was not the one that I ordered. It was completely different one. And the size was NOT a 2XL, it was more like an American size medium. I contacted their customer service regarding the issues and they acknowledged that the item I received was not what was ordered and they would start a return but I would have to pay for the return shipping and not receive the full refund - even though they sent me the wrong item. This has been the worst purchase I have made and I am kicking myself for not reading reviews. DO NOT BUY FROM THIS SITE. IF YOU DO, BUYER BEWARE!! 1/20/2026 - update - Since I spent 3 weeks going around in circles with their customer service )Inwas adamant that was NOT going to pay to return a product that I did not order - so I opens a dispute with my bank. False advertisement, wrong product sent, etc and I was able to get a full refund from Alexander Hampton. It was a pan in the ass and a slight hassle but I got my money back.

If I could give zero stars, I would. I placed an order 31 days ago. The shipping link shows that my order still hasn't been picked up for shipping. Two emails with a customer service rep and all I get back is 'your order is in transit' and 'we can't issue a refund until an order is successfully delivered.' Well, my order has not been delivered and Alexander-Hampton intends to keep my money. Stay Away from this company!! Rip off!!

Their website says orders can be cancelled- I emailed 2 minutes after an order was accidentally placed, then days later they email me back and say I have to wait for the item, then the item takes 3 weeks to arrive from China, then they want to charge me to return it. Don't buy from these people.

Do not order from them. Product was plastic compare to leather. Plus you pay to ship it back. Cheap Chinese leather

It took over a month to receive the sweater I ordered. The quality of the fabric and stitching was poor. The color was supposed to be navy, but was teal. There were no tags at all on the sweater identifying type of fabric or even a label identifying the company. I am grateful I only lost $49.00, but I wish I had seen the reviews before I ordered from this scam of a company.

The product was inferior. As stated by a previous reviewer, there are no tags on the garment. Mine was too small and looked nothing like the picture. I should have read the reviews prior to buying. Don’t spend your money here.