AleForgeReviews of aleforge.net

Response from AleForgeNov 16, 2025

Hi Lucas, Let me answer all your questions in order: 1. Our desktop website Support drop-down has three options for support you can access at any time, whether a customer or not. Those options are Live Chat, Discord Support, and Tickets. None of these options requires you to log in. I would attach images here but I can't. The link in the footer is exactly the same as the link in the support drop-down down: https://billing.aleforge.net/submitticket.php?step=2&deptid=1 2. Password reset. Our password reset is industry standard. You click "Forgot password," enter your email address, click the link in the email you receive, and then set a new password for your account. once the new password is set you are taken to a screen that states "Password Reset Successful" and a password reset email is sent. I use my test account and verified this entire process is functioning as expected. 3. We do have hours for Live Chat, but customers can leave a message at any time, and it will be responded to as soon as possible. 4. We do not accept tickets initiated by email due to spam issues. You email an automatic mailbox. All tickets must be opened on our website, and we offer many channels that do not require you to log in. If you are still having issues logging in, I recommend reaching out to our staff on Discord so we can assist you if the password reset is not working for you. If you would like to discuss your issues further, please reach out to us via Live Chat or Discord. This is not an appropriate place for technical problems, and we offer many ways to contact our team. Edit: We have canceled your service for you since, after 24 hours, you are still having issues logging in and have not contacted our support via Live Chat, Discord, or Ticket, so you will not be charged again. You will have until the end of the billing period to access your data before it is permanently deleted. Edit 2: We have proof from our transactional email system that you received the password reset emails and clicked the password reset link on 11/15 at 13:05:23 UTC. The password reset was started but never completed, per the system logs. You never even bothered to contact our support for any of this, even after providing you with direct links to contact our support, and the team was instructed to expect you to reach out. The contact us link we updated now includes parameters, and it still takes you to the exact location. The original link was https://billing.aleforge.net/submitticket.php and was updated to include a default support department https://billing.aleforge.net/submitticket.php?step=2&deptid=1. We were not gaslighting anyone; we were just updating the link to be consistent, as you pointed out. I am sorry you feel this way, and leaving this review up is your choice, but we can respond and point out that all of this was due to user error ignoring both the support drop down In the site header on both the homepage and billing sites with multiple contact paths (Live chat, Ticket, Discord), and the live chat icon always on the right hand side of all our sites where a message can be left 24/7.

Response from AleForgeApr 16, 2022

Hi Adam, tModloader 1.4 is an Alpha state and as such is not guaranteed to be supported by our hosting due to the sweeping changes they made to the server software. Any server software that provides they update in an Alpha or Beta state may not be supported on a case by case basis while our engineers work to add support and functionality to our panel that meets our standards. However, we did launch early support for tModloader 1.4 this week and you can switch to 1.4 using our Server Swap option. https://billing.aleforge.net/announcements/28/tModloader-1.4-Alpha-Support-Added.html I do see you were initially talking to our support bot outside of our live chat hours of 7 am to 9 pm EDT which can't answer questions such as you asked. I see someone followed up with you the following morning via email with all of the details about tModloader 1.4 Alpha support. We also have a knowledgebase article that shows which versions of tModloader are supported on our platform along with other Terraria server support. You could also have reached out to our steam via ticket 24/7 for an answer to this question.

Response from AleForgeMar 4, 2021

Hi Ben, I am sorry you had issues with our service. If you had reached out to our support we would have been able to get you up and running in a couple minutes (even with your own world as most customer use their own worlds). We saw this issue with the first releases prior to the Join IP addition to the server browser. The trick to find the server and join was to use your game port +1 (aka the query port) as we noted in our documentation and our FAQ bot. This method is no longer necessary since the developers released the Join IP inside the game itself.