ALCOLOCKReviews of alcolockusa.com

This is the worst company I or anyone I know has used. The emergency hotline is useless if they even answer. They advise I can get their interlock calibrated anywhere in the USA, which is a lie. They don't have places to calibrate in the US, very few, so you're out of luck and locked out. Service recalls are often, an inconvenience. They charge $85.00 to extend the calibration date, but it's not your fault if there is no location to calibrate their junk. emergency helpline is useless and rude customer service.

Locked out for an hour at mechanic shop. Called to see if there was anything they could do, there wasn’t apparently. The woman on the phone started talking over me and told me it was doing what it was designed to do so I asked if I could file a complaint/talk to someone else and she said I could call back or send an email. So I called back to talk to someone else who seemed to already be aware of why I was calling because he hung up on me. Both customer service members seemed to agitate easily instead of trying to stay calm and helpful. I myself was already stressed before the call due to being locked out and instead of trying to give me hints to help my situation they just said there was nothing they could do.

I HATE alcolock they are such scam artist. They make you pay for codes when it’s there stupid machine that messes up at $80 a pop on top of the stupid monthly service that’s $100 . There machine never works and they always find reasons to make you have to pay extra fines so it will work I am so upset and I’m gonna see about getting a lawyer against these criminals don’t ever ever use these people everrrrrr 🤬🤬🤬🤬🤬🤬🤬

First problem: This is the worst company I have EVER dealt with. This whole thing is a scam! They know you have no choice when court ordered to have an interlock system so they don't see any reason to be the least bit nice! No matter who answers the calls they are rude and awful people! I think the company must train them to be as rude as they can! Second Problem: the interlock system is garbage! It NEVER works! We can't even use our car to drive because it literally never works. They just want to collect money every time it needs a code to reset it! We've had mulitiple people blow in it and it still won't work. We had the handset changed out, STILL doesn't work. Now another connections error and we have to disconnect it ourselves and take it in for replacement AGAIN then go back and get callibration all in one day! The government should be ashamed of themselves for taking advantage of people this way to just make money! This system isn't designed to help people! It's more unsafe than driving drunk because it makes you blow in it after starting within 5 mins while you're trying to drive! SO UNSAFE! We've opted to Uber until this nightmare is over! SUCH A SCAM! Don't use this company! However I'm sure they are all like this just to make a profit! Go to hell ALCOLOCK! YOU SUCK!

Horrible service. they have been saying they will send report to secretary of state and nothing. Customer service is incompetent and rude. Both Spanish and English customer service.

For the love of God use any other service but alcolock. I understand Ive made a mistake, but it truly feels like this company is making its sole duty to make you feel like an absolute criminal and that it is their personal responsoblity to punish you further. I pay a lot of money for a device that is very faulty (I am on my 3rd device in as many months) and if there is any issues its simply "well thats just the way it is" when you're;re unable to use your vehicle because of the device/company. Regardless of what appointments may have had to be missed or canceled. I called a week ago for an issue. I left 4 messages, each day. I called and stayed on hold for 1 hour each day (they only let you stay on hold for 30 minutes before it automatically hangs up, so I would call twice). I cant get a hold of anyone. The website is very faulty and I cant add money to my account. I can't get the service techs to reset my device if there is no way to add money to my account. This is not the first time Ive had a major issue. Run From This Company. It's like paying hundreds of dollars to be stressed out and then...perhaps being able to drive? I will say however, when you actually DO speak with someone, the 1-2 staff members that they have on hand are all very friendly and helpful. The wonderful and kind people that work for alcolock are the only good part about this service. So to summarize: 0 Stars for the device and everything that entails. 5 stars all around to anyone I had spoken to. Your staff is very gracious and courteous, because I suspect they know how horrendous the service provided is and they genuinely feel bad for you.

If I can give this company a rating it would be a 0. Right from the beginning of installation, I probably should have stayed away because my experience with this company was so awful. They advertise that installation takes about 2-4 hours....nope the technician could not figure out how to even install it to my vehicle which took about another day for install to be completed (I had to miss a day of work because I did not have any means of transportation). AND once they were "done" they left my car in the parking lot not giving me any sort of tutorial when I arrived to pick it up. I had to call the company and a technician on the phone had to explain it to me which took a while for me to even get the hang of due to my asthma. I wasn't having issues until after my first calibration when the device was not accepting my blow and missed retests when it wasn't even my fault. The amount of times I had to call Alcolock and speak with someone who would not even listen nor help me with this device was ridiculous. They basically kept saying it was my fault and that I was too stressed and I needed to "calm down". Worse customer service I ever received and I can go on and on about my experiences especially towards the end when I decided to switch vendors for my own sake. They charged me $300 for removal and other fees that they never told me if I "break" contract but apparently I "signed" it when I signed with this company. My advice: stay away and choose other vendors.

Poor customer service..still waiting on an installation appointment. Stay away from this company. Do yourself a favor. Don't waste all the time it takes when they don't even care. Just every step on the way. Completely inept!!