Robert G.
Cheap products in mystery box
Cheap products in mystery box. Edit: we’ll see what new box has. Last box was a towel and a basic poly polo with a cheaply ironed on plastic logo. Expected better quality shirt at minimum with sewn logo that won’t wash off after 5 washes.
Response from Albatross ReserveAug 22, 2026
Hi Robert, We’re disappointed to hear that the items in your Mystery Box didn’t meet your expectations. Our Mystery Boxes are offered at several different price levels, with the contents and overall value varying based on the option selected. We never want a customer to feel that the products they receive are “cheap” We also noticed that you placed another Mystery Box order after leaving this review. We truly appreciate you giving us another opportunity, and we would have been more than happy to discuss any concerns with your first order directly. Please feel free to reach out to us before your new order ships. We’d love to better understand what you didn’t like about the first box and use that feedback to help make your next experience a better one. We’re a growing brand and customer feedback is extremely important to us as we continue improving our products and Mystery Box experience. Thanks for the feedback and for giving us another shot! Some of our polos feature embroidered logos, while others use printed logos depending on the design. We also stand behind our products with a lifetime warranty against manufacturing defects. If anything happens to the polo due to a manufacturing or quality issue, just reach out and we’ll replace it free of charge. We hope you enjoy the new Mystery Box! — Mitch Albatross Reserve