Nick
A fantastic support response that showed up in both chat and email
We have been using albert.io since 2020. Student invites and logins have been managed by teachers, so when I was escalated an issue for the first time ever where a student couldn't log in, I turned to their support. I messaged via their in-page chat, expecting a typical chatbot experience. Instead I was told no one was available (I am in a very different time zone) and that I would be updated via chat and via email. Not only did I get an email from their support team a few hours later resolving the problem, but each chat window I had opened on the site reflected the same interaction. I am writing this review not just because of the result but because of the interaction.



