Robert K.
Poor Quality book bag
Poor Quality book bag. Within 8 months after purchasing this leather bookbag the shoulder strap came completely apart. Some exterior areas of the bookbag also are showing wear within a month after owning it. After i reached out to the company about the broken shoulder strap, they replied quickly but wanted me to take it to a leather company to have it fix then they would reimburse me. I just thought if Alaskan Leather stood behind their product like they say they do they would have handled this situation differently.
Response from Alaskan Leather CompanySep 8, 2026
Dear Robert, for us the quality and durability of our products are extremely important, which is why we offer a 1-year warranty covering wear and tear on our products. When we initially asked you to have the strap checked by a local leather specialist, it was because we believed it might be a small and straightforward repair that could be resolved quickly. We certainly did not intend for this to give the impression that we were not standing behind our product. Since your bag is still within the warranty period, there is absolutely no need to worry. We have reached out to you by email and would be happy to send you a replacement bookbag. Please get back to us by email so we can arrange this for you as quickly as possible. We want to assure you that we will provide you the best customer service and assistance whenever you need.