Philippe Q.
Friendly, but…..watch out
The Guys at ACR are very friendly. That is absolutely true. They even picked us up at our hotel. But there were some points we did not like: - the car was late (we first got another car to do some groceries) - the front window was broken (a crack of appr. 60/70 cm) - the tires were too flat and the warning sign kept giong on - but most importantly: the risk of driving on unpaved roads. We booked a car that could handle these roads and we took the necessary insurance. However they told us via e-mail (when we were already hundreds of km away) that unpaved roads are our own risk. Therefor I would advice everybody to tripple-check on the terms!!!!!!!
Response from Alaskan Car RentalSep 20, 2023
Thank you Philippe for your feedback. We apologize for any inconvenience and have already directed our maintenance team to address your concerns. As for the unpaved roads, we are obligated to inform you about policies of our 24/7 roadside assistance provider. This is why you might've received such information for gravel roads. We appreciate your business.