Al Ansari ExchangeReviews of alansariexchange.com

Poor customer service Unprofessional behaviour #hamriya branch

It is a pathetic and bureaucratic set up. I sent cash pick up on Monday. First, they ask for more information. Then it never confirmed its status. On inquiry they said to pick it up. When their vendor was approached, he refused to release the money. today when I followed up, they were asking for more information as if we have no work to do? now I asked for refund and they want picture of both sides of my debit card so it can be used for fraud?? I will never use them??

Why i have to put 1 star should 0000000 star Really bad experience

Very poor exchange rates and disappointing service. The customer service agents are rude and unhelpful, with an attitude of “take it or leave it.” There is no effort to retain customers or provide solutions. In such a competitive market, many other exchange houses offer far better rates and genuinely helpful service. Unfortunately, Al Ansari Exchange does not meet those standards.

The staff is not friendly especially the kabayan lady in the al ansari side exit a mall of emirates. Bad service.

Worst experience ever I had with the Sahara center branch next to the Geant hypermarket..staff is very rude & asked me to get out of the branch.. That staff member wants to call the police when I explain his mistake.

Do not use this company whatsoever. Tried transfering money. They took it from my account and it vanished saying they would return it in 7 days. I was emailing them back and forth all afternoon and asked me to bear with them. I sent money through another exchange. A week later, no sign of my money and they told me they sent it later that day without my authority. Even though i sent through another company. Now they're ignoring my calls saying its not their problem.

This is really disappointing that I am regular customer service of al Al Ansari Exchnage and deposited money to my own account last Friday on 7 Nov 2025 and till now I have not received the amount in my account yet, even one of my friend visited al Al Ansari exchange in sonapur but didn't even speak up which is really bad customer service. At least they can assist the customer when the visit the branch and seek for assistance. However I am still following on my transaction.