Al Ansari ExchangeReviews of alansariexchange.com

Very disappointed with Al Ansari Exchange customer service. For the past two months, I have been facing an issue with my card — the money is stuck in the card, and I cannot withdraw or use it at all. Every time I contact customer service, the only response is: “We will get back to you shortly,” but nobody actually solves the problem. No proper follow-up, no solution, and no responsibility taken. Keeping customers waiting for months without access to their own money is completely unacceptable. I expected much better service and support.

Worst service provider. I never expected that from Alansari. There security system is very bad. I had some dollars in my alansari travel card. Unfortunately, someone stole from my card in pounds. I raise a complaint, it took them 60 days to return the money. The irony is that alansari returned money in pounds not dollars ofcourse it is way less then what I had. I am so disappointed.

They are the worst service provider ever. Don’t you ever deal with them as they are going to rip all your money and will try to keep you idle without processing anything. Don’t do the traveler card with them as it will cost you more than spending with local card. I don’t recommend dealing with them ever. That is why they don’t even reply to any of the below negative feedback. And it shows how their customer service is.

Very bad service received from the staff. I was told that if i dont use the Travel card for 1 year it will get cancelled automatically without getting charged Dormancy fee. now I am getting charged this fee of 25 aed for no fault of mine. I wrote an email to them and they are not helpful at all. I would never recommend anyone take the travel card from them as the staff is very unhelpful and provide incorrect information.

Dear Sir/Madam, I am writing to formally raise a complaint regarding my recent experience at your BurJuman Ansari Exchange branch.(Shop no. R40.2) I faced significant issues while attempting to process an international bank transfer. It appeared that the staff were not fully aware of the correct procedures and protocols for transferring funds from the UAE to another country. As a result, my transaction was delayed for over a week, causing me considerable inconvenience and financial loss, including penalties on a loan due to the delayed deposit. I would also like to highlight my interaction with the shift in charge, Christian. Unfortunately, instead of addressing the issue constructively, he displayed an unprofessional attitude and was unwilling to listen to my concerns. He did not acknowledge the mistake made by his junior staff and was dismissive throughout the conversation. While I understand that mistakes can happen, it is the responsibility of the team—especially senior staff—to handle such situations with professionalism, accountability, and respect toward customers. This experience has been extremely disappointing, and it reflects poorly on customer service standards. I request that you investigate this matter thoroughly and take appropriate action to ensure that staff are properly trained and that customers are treated with respect and professionalism in the future. I look forward to your respo

My mother is elderly, and she went twice to the Alharam branch in Aleppo, but they refused to give her the $100 because her father’s name was not included exactly in the receiver’s name. This is extremely frustrating—why isn’t this requirement clearly stated in the app before sending the money? Because of this experience, I’m considering removing the Ansari app and no longer using your services. This has been a very poor experience. I also had to pay 10 AED just to request a name correction, and even after a full day, it still hasn’t been updated. Overall, this has been very disappointing, and I am seriously considering leaving a one-star review and filing a complaint.

I am very disappointed with the service of Al Ansari Exchange. I sent money to my family, but they still have not received the transfer. I contacted customer service several times, but I did not receive a proper response or clear explanation about the delay. This situation is very stressful because the money is urgent for my family. I hope Al Ansari Exchange improves their customer support and resolves such issues quickly for customers.

I came to al ansari dhiyafa branch to we draw salary and I told to them I want to transfer in my bank account I ask them how long it takes they say it take 1 hour but till now didn't come ,