Alanita TravelReviews of alanitatravel.com

Process and website is trash

Thank you for asking for our feedback. We expected better service from Alanita Travels. During our booking process, we faced repeated difficulties with ticket issuance and cancellations due to the passenger name issue. On our third booking, the ticket price displayed was USD 1,249.80, but an additional USD 13.10 was deducted without our consent. A further USD 8.66 was deducted as a test amount. After we raised the issue, your employee, Mr. Dilip, assured us that the additional amounts would be refunded. However, we have not received the refund yet. This experience has caused us considerable inconvenience and mental stress. We are disappointed because we had higher expectations of your services. Our feedback is that customer service should be transparent, unauthorized deductions must be avoided, and refund commitments should be honored promptly. We request you to refund the total amount of USD 21.76 through Zelle to the cardholder's account linked to +1 (203) 224-8534, in the name of Sandeepa Garlapati, and confirm once the refund is completed. We hope you will resolve this issue promptly and improve your service for customers. Thank you.

The most sucking travel company with 32 years of junk experience, No trust worthy Very poor Coordination No proper followup No proper updates/responses, each time everyone without even reading the email will ask the question from the scratch, tired of explaining to everyone every time… Everyone will give a wrong information, with inadequate knowledge of booking & not giving right direction or good suggestions to the customer.. their intention is to just book the ticket and get their commotion. I rescheduled the trip with AirIndia and paid &1820 through Zelle to Alanita travels which includes, penalty, extra fair + tax, additional luggage in which I understand that penalty is completely not refundable. Finally I had to cancel the ticket because of AirIndia changing the itinerary which doesn’t work for me, But they have given only the original fair that I paid not any part of $1820 I paid it during rescheduling. Atleast after $6xx of penalty remaining amount need to be refunded, they Alanita not even giving a clarity on that part till now.. I am struggling a lot to follow with them multiple times and each of them will hear this story every time as a fresh start and say different different things. They all kind of mocking the money that they get this additionally and can’t give back any of it. Every time I book the flight with them, when something with reschedule they are doing money robbery and not taking any accountability to the customer, they broke the 12+ years of trust, worst ever operation model which. Ever can get it back. I will never go with them henceforth and I wouldn’t recommend anyone going with them. Playing with people innocence and emotions. Totally cheating. Forneverything they will at a point tell that their manager will call back, but he manager will not call back even after 3 days, we need to send an email reminder they one person will start from the beginning. I don’t have an option of deselecting the single star even

Buyer Beware: Forced Zelle Payments for Flight Changes: I am giving this company 1 star only because there is no option to give zero. Honestly, my experience was far worse and does not deserve even a single star. I genuinely do not understand how this company operates for U.S. customers. I needed to change the date on an already ticketed flight and was fully prepared to pay the fare difference. However, despite the original ticket being purchased using a credit card, this agency refused to accept any payment method other than Zelle for the additional charges. We are not talking about a small amount - in my case, the payment requested was over $1,000. Expecting customers to send such large sums through Zelle, where there is little to no transaction protection, is completely unreasonable and highly unprofessional. Any legitimate travel agency handling high-value transactions should provide secure payment methods such as credit cards. What makes this situation even worse is that this “policy” was never clearly disclosed during the original booking process. Had I known upfront that future ticket changes would require unsecured Zelle payments only, I would never have booked through this agency in the first place. Every concern or question I raised was met with the same robotic response: “It is our policy.” No flexibility, no customer consideration, and absolutely no accountability. The so-called discounted fares are simply not worth the stress, financial risk, and horrible customer service experience. My sincere advice to anyone considering this agency: stay away and do your research before booking. This experience has been frustrating, disappointing, and feels like a complete ripoff disguised as a discount travel deal. Don’t fall into this trap.

Fraud agency, very bad at handling cancelations.

They changed my itinerary and took my consent by trick. When I booked tickets there were only 4 hours layovers at Mumbai. Now they did 11 hours layovers. They are scam please beware as do not buy tickets to save couple dollars.

I recently had a disappointing experience with Alanita Travels. Throughout the booking process, I encountered inconsistent information regarding fares and policies. For example, I was quoted a one-way ticket fare of over $1000 during a phone conversation, yet the Alanita website displayed a price of $853 for the same itinerary. Within just a few hours, I was informed of an additional cost of $413, and later told that the fare had increased again to over $1000. This level of inconsistency and lack of clarity made the entire process confusing and frustrating. I expected a more transparent and professional approach from a travel agency, and unfortunately, my experience did not meet those expectations.

Very poor customer service. They don’t follow any protocol or formal discussions. They charged $600 cancellation charge for my ticket where airlines charged only $200. And yet to give proper explanation. They tell you to pay cancellation charge before cancelling and refund very less amount. Please don’t fall for cheap tickets. It’s a scam