Alanita TravelReviews of alanitatravel.com

I was charged twice for an airline ticket to India. Took multiple emails, phone calls and 10 days for them to tell me finally that they cannot reverse it and I have to call my bank to reverse it. Bank said up to 10 biz days for me to refund it to my account. So 2 weeks at the earliest till I see my money back. Imagine if it were 4 tickets instead of one. Very poor handling of the issue. Never going to buy from them ever again and will let friends and family know as well. They lost a customer for life.

I wish I could give a negative star rating. Horrible customer service. They do not deserve to be in a customer driven business.

I used to book tickets from Alanita Travels for the past 5 years. And i had good experience everytime i book tickets with them (almost every year for my vacation travel, i book with them). i n=dont want to write any stories what they did to me to hate them. But lot of things happened and i lost my patience waiting for them to reply back to call either to book tickets or to any queries to answer. They dont deserve to be in this business...

You cant give them less than 1 star ??? everything OK till you do the booking , but after booking , you will be able to find God but will not be able to find them, neither on phone nor on emails.. They torture you.... Not only are they incompetent , they don't even have the courtesy to reach out to you...Stay away !! Its been the worst(est) experience in my last 40 years on this planet.... Please stay away from them else you will loose your peace of mind ...

I have mistakenly selected the wrong date and called customer care with in 5 minutes to change the date, they declined and asked for penalty of $200. Better go for expedia or some other sites, they give 24 hrs cancellation. Other sites are giving option for 24 hrs to change the bookings... don't go for this..

Very bad Travel agent. I wanted to cancel my return trip from India, I did not get any refund from them. Whereas If I would have done through Kayak they would have given me around 1/3 of the trip cost as refundable. Alanita Travels forces to write some text email to them to cancel the ticket even. Very bad customer service and very bad behaviour.

Worst travel agent. Customer representative guys start the call with the fight. They are not willing to listen and always argue. They put you on hold for hours. After that someone will say, we will call you back but that never happens. In the mean time the itinerary which they have offered is no longer valid. I would say to choose some other travel agent as they don't respect time and keen in fighting. Looks like most of them are trained by seeing Indian Television debate to argue to the best of there abilities.

Have used them for three years, as years pass by their service should get better, but its vice versa.. I dont think i will use them again! had to lose 150$ because of the delay in confirming tickets at their end.