Alanita TravelReviews of alanitatravel.com

Alanita is scam. They charged cancellation fee via Zelle. That is fraud. No airlines charge refund fee within 24 hour but they need within 30 min also. Never go with them.

They are one of the worst agencies to book your tickets. Please never use them.. The cancellation was an ordeal. they want to do a zelle payment for cancellation and i have never been asked to do that. Need the entire community to boycott this agency.

They are a terrible travel agency. You are better off booking somewhere else. There is a long wait to get to just a receptionist who then arranges a call back. This call back from a travel agent takes forever and usually I have had to wait 2-3 hours too despite being told to expect a response in 10 minutes. the booking process is also terrible. Their agents often cannot see the fares we see in other websites and dont offer all the best options. They are unable to explain the ticket cancellation or rebooking details clearly and do not assist you in any meaningful way. I was told to check multiple rules (like long transit layover times needing a Shengen visa or not) with the airline directly. If I have to find out all the information, that defeats the purpose of booking with a travel agent. Overall, I will never be booking with them again.

They never followed up. Very bad service. you call ten times, no replies

I never seen this kinda worst service in last 15 years of travel experience. The agents who doesn't have knowledge about anything, and even their manger.. OMG.. the worst service YOU BETTER GO WITH SOMEBODY OR BOOK BY YOURSELF!!!!

worst travel company, dont ever book tickets with this company, their customer service worst and they are rude.

I can give Zero Stars for the travel Agency. Customer Support is worst , Please Try to avoid booking with this travel agency

There are multiple charges on refunds. Alanita charged 375$ and airlines charged 366$ for a single ticket where the ticket cost is $800. Not sure why alanita has to charge $375 along with airline cancellation charges which is total of (741$). Never go with these fraud companies who promised us getting back total refund and added travel insurance while booking which is useless. They made us pay zelle for the amount of $375 which is illegal which we didn't realize earlier. Never ever go with them.