Alanita TravelReviews of alanitatravel.com

Alanita travel is a scam. Please do not use them. They gave me a lower price on ticket booking but my flight got cancelled and airline was providing full refund without any penalty but due to this travel agency in the middle I had to go through them for cancellation and they scam customers by charging $35 per passenger as cancellation fee and the travel agent Divya lied to me that they are paying this amount to airline which is completely wrong.Also they charge this fee through zelle payment only . Please do not fall for their lower prices you will end up paying more if you have to make any changes for any reason.

Worst experience, be careful with this travel .. they paid less amount to Airlines than they collected me…they cheated me .there was a double charge in my credit card , one they charged to Airlines and other one they put into their own account(cheated one) after few days from first charge….when I called Airlines they told it was paid one time only and they told your travel agency might have cheated you..I am more frustrated not only just because of the money but the way how these people take advantage on the booking of there is any loophole…if you have not faced issues yet, it means you are one of the luckiest person….good that I have not recommended this travel agency to any of my friends..I was about to book for my entire family in the upcoming summer but will never go back to this agency..very bad experience

I was using makemytrip for my India trips since 2006 until 2019. One of my friend referred Alanita Travels and I given try in 2019 and the service was ok and I referred few of my friends too. This year, I'm facing an horrible experience with them. The customer support is annoying and they don't listen to your need and tried to sell a dump ticket(not flexible and non refundable) on your head and It happened to me now as well though I'm a loyal customer since 2019. I asked them flexible ticket while booking and they said there is no flexible tickets anymore which is not correct. But their intention is robbery your money later if we ask any small change which most of us will do because things change in our life when we book a ticket 6 months ahead. Now, I asked to postpone the start date and one the manager confirmed $221 as price difference and $110 as penalty with total of $331 per ticket and I agreed. Then he said his colleague will call me later of the day and will send the payment link to confirm the change. But I waited 3 hours and I didn't any call. So I called them back after 3 hours and got a response that someone will call me back. But no one called on that day. Then I called them next day and they said the price difference is $500+ and when I called them 2 days later and they said the price difference is 600+. So it's so obvious that they want us your situation to make and milk money from you. They show an irritating attitude and behave very unethical of what they suppose to help the customers. ALANITA TRAVEL IS A BIG SCAM. DO THINK TWICE BEFORE BOOK WITH THIS AGENCY.

Particularly UNHELPFUL to customers, once the ticket is booked. They do not work on behalf of customers but ONLY FOR PROFITS

charing double for rescheduling the flight ticket

No help from them when one of the flights got cancelled, pathetic..just stay away from. Period !!!

I recently tried to book my tickets to India I had a very bad experience. I used this illiterate people before just because out of respect for India and to give some business to them even though I can book the tickets directly from the airlines with the same price what they are le offering but this time they harassed me with the phone calls, emails etc just to book my tickets. They verified my credit card details like multiple times with screen shots, photo IDs , DL copies and after providing all these again they want to talk to my bank and reconfirm. All they had to do is verify my previous bookings. This all happened after they charged my card and booked my tickets and if I don't verify they said they will cancel my ticket which caused and costed me more money because of the time they wasted and cancelling the booked ticket and when I went to airlines to book myself the same itinerary went up because of the time gap. So I STRONGLY Recommend NOT TO GO WITH THIS TRAVEL AGENCY AND WASTE YIUR TIME AND MONEY.. VERY Illiterate PEOPLE AND ROB PEOPLE.

Terrible customer service. Won’t let make any changes to itinerary even if requested within 24 hours of booking travel. Lost $800 for a name change. Airlines was willing to give full refund as it was less than 24 hrs after booking. Really a hack. I wish there was a lower rating to give. Never using them ever again. Caution others not to.