Akadian Accounting EducationReviews of akadian.com

Response from Akadian Accounting EducationApr 3, 2026

We’re really sorry to hear this was frustrating. We want to clarify that access to your course was fully available on our end, and there were no blocks preventing you from getting into the material you purchased. Our platform does include guidance resources—like the Getting Started video and Student Success Guide—to help with navigation, and we’re always happy to walk students through that step-by-step when needed. Regarding communication, it looks like communication was opted out of, which can limit our ability to follow up directly and provide timely support. That said, we absolutely want to make sure you get what you paid for and feel supported along the way. Our intention is never to overwhelm, but to offer additional resources for those who may want them—while still ensuring full access to what’s already been purchased. To help resolve this, we’ve already sent a personalized video walkthrough showing exactly how to access your course while logged into your account. We encourage you to check your email for that message, as it will guide you step-by-step so you can get started right away.

Response from Akadian Accounting EducationMar 9, 2026

This testimonial was not submitted by a paying customer, as we do not have a purchase record from this name. Akadian prides itself on providing more free resources than most of the providers in our market, and if you contact support we would be happy to get you started. The roadmap itself is a free resource and no purchase is required to see the steps you need to take to get where you want to go. We created the roadmap after repeatedly hearing from students asking questions like, “Where do I start?” and “What should I learn first?” It has brought clarity by showing exactly what to learn and when to learn it as students build their bookkeeping skills and their business. If you would like our help, reach out to our support team and we’d be glad to assist.

Response from Akadian Accounting EducationJan 5, 2026

Thank you for reaching out, and letting us know. We were in the process of updating our support form and Student Success Guide page, and the link wasn't updated with the other new link just yet, which is why it kept looping you back to the same page. I completely understand how frustrating that is—especially when you’re trying to get help quickly. We’ve corrected the issue, and you should now be able to submit a request without any trouble. Thank you for your patience, and again we apologize for any inconvenience it caused.

Response from Akadian Accounting EducationOct 2, 2025

Thank you for taking the time to share your feedback. While we’re sorry this was your experience, we want to clarify how our certification programs are designed and the support options available to every student. Our QuickBooks Online ProAdvisor certification programs — Level 1, Level 2, and Payroll — each include five courses. Every course unlocks as you complete the one before it, and each pairs with a corresponding Intuit exam. This step-by-step structure is explained in the orientation materials and course videos, which walk students through the process from start to finish. To make sure students always feel supported, we provide multiple resources: - A Student Success Guide with clear starting steps and answers to common questions — shared in welcome emails, in welcome posts, and posted in the group’s featured section. - Direct email support from our dedicated team. - A free Facebook community where students can connect, share, and get guidance — with Akadian staff actively involved to answer questions and keep the conversation on track. - One-on-one calls to talk through your goals and the best learning path for you. If you didn’t receive our replies, it may have been due to an email delivery issue, and we’d be happy to make it right. Please reach out again at https://akadian.com/support so we can assist you. We’re committed to providing the guidance, clarity, and encouragement students need — and to supporting those who are dedicated to learning, practicing, and building the skills to thrive as bookkeepers.