AirVoice WirelessReviews of airvoicewireless.com

AirVoice is the absolute WORST phone DISservice I HAVE EVER HAD!!!! I shouldn't have to pay anything- they should be paying me!? I'm supposed to have the free government phone plan- but that plan doesn't have enough data to handle my TeleHealth doctor visits, so I switched to the ”unlimited data" plan... Apparently with this company, in order to add data to your phone, they have to shut your service off, and then you have to wait forever while they send you a new SIM card, and that makes you have a new phone number!? What a pain! They force you into a 6 month contract, and right when you pay your bill, your phone works like a charm the first few days, but then it acts like it ran out of UNLIMITED DATA!? It slows WAY DOWN, and EVERY FIVE MINUTES YOU HAVE TO RESET YOUR INTERNET CONNECTION AND/OR TOGGLE AIRPLANE MODE CUZ IT SAYS NO CONNECTION!? And GOOOOD LUCK ON EVER GETTING A HUMAN ON THE PHONE, AFTER YOU SPEND HOURS ON IGNORE ON THE PHONE WITH THEIR COMPUTER!! GRRRRR!!!

Continue to serve your customers and be honest at all times

It was easy to pick a plan that fit my budget. The website was easy to access and find different plans and phones.

There great, excellent

I was able to do my transaction entirely online.

I need my sim card , it takes too long to get the cards

Absolute worst provider I have ever had. First off the app keeps saying it needs to be updated, even after uninstalling and installing the app it still does this and once the pop-up comes up you can't do anything else. Then when I try and switch plans, it gives me a error so I can not switch plans. Since I can not switch plans, I try and top up my data and guess what...you guessed it, I get a error so now that I can't switch plans or top up my data, I have no way of getting online. Then I call customer service, after being on hold a recording comes on and says everyone is busy assisting other customers to leave a message BUT then it says the person can not accept messages at this time AND that a error has occurred. I will be dropping this "provider" as soon as my other SIM cards come in the mail. AirVoice wireless sucks!!!

I’m teetering on the edge of changing companies. AirVoice bought out my carrier, no problem. I called to transfer my number and they had already done it, no problem. Now I’m waiting and waiting and the SIM doesn’t arrive, and my phone service stops. Big problem! I call and am assured the SIM will arrive very soon. 3 weeks later no SIM. Turns out they sent the Sim to an address I haven’t lived at for 7 years. Big, Big Problem. They resend the SIM, putting a rush on it (3 weeks is not a rush). I finally get my phone back. Less then a month later, I lose service again. Problem. I call, the customer service rep can’t speak English, and apparently can’t understand it either. I ask for another English speaking rep. no go. Problem becoming big! Ask for supervisor, the rep just repeats the phrase, “ in this case we do,” in what case, I want to speak to a person who understands my language. Big Problem. Three days later, miraculously my service turns back on. Now, I’m wondering if I should just switch companies, or will the next one be as bad? I understand problems with the system happens, but having people who don’t understand the language, if they had, could have simply informed my of the problem is really not good business.