Mark W.
Poor customer Relations company advertised a shuttle…
The company advertised a shuttle service from the hotel to the airport. As we had an early flight, we checked out the night before and the did NOT have a shuttle. We cancelled our reservation immediately via the phone and followed up the next day with an email. We were flying most of the day so that was our first opportunity to send an email. They would not refund all our charges because they said we cancelled outside the 24 hour window. I would not use this service ever again if this is how they treat people. If they did what they said they would, this would not have been an issue but they failed to deliver on their end and yet still charged me.



