Airport Shuttle of PhoenixReviews of airportshuttleofphoenix.com

I booked airport pickup for 3 people and luggage and that meant either a sedan or an SUV. They ended up sending an SUV which was fine. Then they up-charged me the next day an additional $52 because it was an SUV and not a sedan. I called them to tell them that they never told me an SUV cost more (it definitely didn't say that in my email confirmation) and that I wasn't paying the extra money for an upgrade when I wasn't told that this was the case, and it wasn't in my reservation (which clearly states Shuttle, SVU, or Sedan). The snotty receptionist told me that the owner "doesn't give refunds." Oh yeah? I fought and won back my money thanks to my credit card company. These people are dishonest, so find someone else to take you to the airport.

My husband and I are highly disappointed, on May 15 we were supposed to be picked up by one the Airport Shuttle of Phoenix drivers but he never showed up. I tried texting and calling him and no answer whatsoever. I would’ve thought that maybe we would’ve got a an apology through a phone call or an email or something for this inconvenience but we received neither. We ended up having to take our own vehicle and parking it at the airport. Doing this cost us an extra $83.90 plus $20 tip for the shuttle driver both ways because of not having the Airport Shuttle of Phoenix to drop us off or pick us up. I emailed them 3 days ago because I believe we should be reimbursed for extra money we had to pay for the airport parking and tips of a total of $103.90. However, I have yet to hear anything. I don’t recommend this place at all because they are no way reliable or responsible for their actions…or should I say lack of.

I honestly cannot believe what just happened. I accidentally reserved a ride (2 months in advance!), and only minutes later, I called up to get the charges reversed. I asked if they could waive the cancellation fee, which is 30%! She not only refused me - she also hung up on me just after sending the cancellation email! The base rate for the ride I needed was 146, so I was thinking - wow, that is so much cheaper than a Lyft car (and their site states that a Lyft is over 300$ for the same ride)! But after taxes and additional costs that make very little sense to me, it came to 234$ When I checked the Lyft app myself, the TOTAL amounted to 145! As a side note, they will charge you at "pet"fee, even if you have a Service Dog. I understand the whole bit about needing to clean the car for future guests - however, I called them and told them that my dog stays in a sling on my body - won't even get a shred of hair on the seat. They still charged me. So basically, I just waited 24$ plus 70$ for the cancellation fee. VERY poor management and customer "service."