Airport CenterReviews of airportcenterparking.org

No elevator for a year? Pick up vans are extremely slow in getting you back to your car After 20 years, I'm done

Do you really need to read more? Fix the friggin' elevator.

How can a parking garage keep operating for years with its elevators "in service"?

I've been parking here for years and have usually been pretty happy, but they have gone way downhill and I will have to find a new place to park. Both elevators were out of service when we arrived on Friday meaning you have to go back to the far end of the garage and take two different elevator to get to ground floor. They had signs on the elevators saying that parts were on the way and elevators would be back in service soon. We flew back into LAX after midnight on Sunday and waited almost an hour and never got picked up. Texted 3 times. Tried calling, but no one answered. Finally took the Crowne Plaza shuttle. Once again, both elevators out of service. Walked by the office on the way to the far elevators and there is a manager in the office. The door was locked, but he opened it when I pounded on it and had no explanation for not answering the phone. He said that as of the 23rd, they were only allowed to pick up on the upper level. This was not mentioned in the text replies or on the recording when I called. And all the other parking lots were still picking up on the lower level. I called the next day and spoke to an assistant manager who was no help at all. He offered a vague apology, but nothing else. I asked for a refund and he said he couldn't authorize it. I asked to speak to the general manager and he was not available. Left my name and number, but of course, he never called. Added Feb 6: Despite their reply below, I still have not heard from them. The silence is deafening! Michael Hibbert - TrustPilot will not allow me to post my e-mail address. I had an e-mail exchange with Noel Magandy in your office several weeks and he was supposed to give you my contact info at that time. I also sent you my e-mail using your web site contact form.

I booked my reservation online and on the day of my trip I showed up to a full lot. The person attending the lot did not want to honor my reservation. He gave me a business card for his manager. I spent the next 20 minutes finding another lot which cost me more that what I had originally planned and almost missed my flight. What good is a reservation if they can't honor it.

The price & location were good. When I returned after a 2 week trip, there were NO working elevators, so I had to carry all my heavy/bulky luggage up the narrow/wet stairs 5 floors! It was a nightmare.

No spots were available. I had RSVP online even had it with me. The owner was out there redirecting people and a nice guy. With our flight leaving we counted on them acknowledging our reservation. I will not use them again.

I’ve satisfactorily used Airport Center Express parking a dozen or so times over the last 2-3 years and I’ve recommended it to others, based on that experience. But MLK weekend the facility and service were terrible. Besides the non-working elevators to and from the waiting area, “express” meant a 25-minute wait for an outbound shuttle, which never came during that time for the 20 people waiting (we finally scampered over to the Crowne Plaza shuttle, enjoyed a pleasant ride, and tipped big) and a 50-minute wait at the terminal for an inbound shuttle (again, we finally gave up waiting and used the Crowne Plaza shuttle and tipped big). During these waits, the texting option went unheeded, and after an operator picked up once while we were waiting for the outbound shuttle (only to be told that it would take ANOTHER 20 minutes on top of the 20 we had already waited), no one answered the phone thereafter. After the inbound drop-off, we went to the parking office on Level 1 (with its “closed” sign but occupied nonetheless) -- only to be told that 5 (!!!) shuttles were operating at the time. Hah! Not even one arrived in the 50 minutes that we waited at Terminal 6 observing competitors' shuttles going by 4-5 times between 10:00-10:50 p.m. But thanks to the Crowne Plaza shuttle, we got back to the lot, but with the direct elevators from the waiting area (graffitied and never very clean even in the past) not working, we were directed to the so-called "East" Elevator, in which 3 adults with rollerboards were a tight fit, to go up only to Level 2, requiring a guessing game to find the larger elevator on Level 2 to get to Parking Level 5. (No such luck for the outbound: the signage for outbound directs one to the so-called “West” Elevators, which are the ones that are out of order. This meant that to reach the outbound shuttle, we hauled our luggage down the 5 levels to get to the waiting areas – when we REALLY waited, as reported above.) After loading the car, when we got to the Exit Booth (one of only two open), the attendant ran out, speaking on his cellphone while mouthing to us that he was “closed,” with no “closed” sign posted. We had to back up and join the queue for the other booth -- only to see later arriving cars proceeding through the first one -- now that its attendant had concluded his call. After paying, we asked the attendant in the second booth for your card. His politeness was the only plus in this whole experience. Conclusion: I have used this parking service a dozen or so times over the years, but with having had to rely on the kindness of the Crowne Plaza shuttle drivers to get us to the terminal and back; the non-working, waiting area elevator access down and back up 5 to 7 levels; the never-arriving, unreliable shuttles; and the poor customer service upon exiting: from now on, we'll use more reliable and satisfactory options, and I am saddened by that.