Airport CenterReviews of airportcenterparking.org

Customer for 13 years plus, just getting worst all the time. Complained in the main office after waiting over an hour 2 years ago after a 8 day trip, they offered no compensation (was looking for any). Last week after being gone 10 days shuttle flies by on the upper level in front of terminal 2 in the far lane as two separate groups are waving-had to wait another 25 minutes at 9:PM for the next one to arrive. Then get to the parking structure and the elevators are all broken(they have been awful for years).

When we arrived the elevators were broken. When we returned one week later the elevators were broken. No one anywhere to help. I had to carry the luggage up and down 3 flights. This was probably the tenth time I have parked there while travelling. Never again!!

First of all, I made an reservation online, but due to bad weather my flight was cancelled. I ended up leaving the next day so I had one less day of parking. When I got home and checked the rate that I reserved against what I paid, I was still charged for all three days of parking. That's not the worst of it though, I was never told that the pickup for the shuttle had been moved to the upper deck, so after waiting a while and asking someone (since there was not a phone number on my reservation to call) we finally went upstairs to wait for the shuttle which of course we had just missed so we had to wait another 30 min for the next one. It was an overall unacceptable experience I didn't save any money and I was (along with my wife and kids) very upset by the time I got to my car to leave. Will never use this service again!

The only positive part of using Aiport Center was how easy it was to make a reservation online and pull right in to park. But coming back was a horrible experience. First, the ticket they give you just says to text a number to request a shuttle from the airport. It doesn't tell you WHAT to text and it took about 8 texts back and forth plus a phone call to get a shuttle dispatched. The shuttle driver didn't help me with my luggage or even acknowledge me. It was after midnight. I was limping on a fractured foot. He just opened the door and didn't even look at me or help. The elevator at the carpark was broken so I had to walk across the carpark to the working elevator, take it up 5 flights, and then walk back across to get to my car. And then the signage to get out was unclear. There was nothing but a small sticker on the payment machine in the exit that said if you made an online reservation you have to use a different exit. Luckily it was after midnight. If there had been cars behind me there's no way I could have turned around at that point. I would have had to pay again. Reversing and going to a different exit and going through that whole process was also cumbersome. Apparentely I booked online but didnt pay, even though the site took my credit card info. I had to forward the confirmation email to the girl in the ticket booth to prove I had a reservation. Then give my credit card so she could charge me. The only thing was a nightmare. It was the first and last time I will park there. Not worth the low price. I rather pay for better service and clearer processes.

I made my reservation on my phone an hour before I dropped off my truck. When I got back they said I had no proof of reservation and almost doubled the price and were extremely rude about it. I'll never use this place again, and neither should you!!!

Shortage of bus. Usually need to wait more than 30 mins sometimes longer. Parking space is small.

When I used the parking facility, the elevators were not functional both during arrival and departure spanning over several days. This made it very difficult and inconvenient to handle all my luggages to get to the shuttle area and then getting back to my car. In addition, due to my changes to my flight my return date was delayed. I tried to update my reservation online but option to do so doesn't seem to work. Called them and was told that only a supervisor can make the changes. I was given the phone number to call. Called the supervisor but went to voicemail. I left a message but nobody called me back. Upon my return and in exiting the parking facility, they won't give me the discounted rate for online booking because my return date wasn't updated. I had to pay full price for it. It's unreasonable to expect customers to pay extra just because their online system is inadequate and unable to handle modifications to existing reservations as well as supervisors not returning phone calls left on their voicemail.

I made a reservation online to park my car for a week for $89 but when exiting the lot I was charged over $100 on my credit card.