Missy
Will not use again
Broken elevator, waited too long to be picked up by a shuttle and shuttle was filthy.
At Airport Center Express LAX, we understand that parking your vehicle at our covered garage is not your final destination, but we can still make it quick and convenient. With our private 24-hour shuttle service to LAX every 15-20 minutes, our facility and our nearby location on Century Boulevard, Airport Center Express LAX makes us a top choice for Los Angeles Airport Parking. We offer over 2600 self parking spaces and a friendly on-site staff to assist you.
Airport Center (airportcenterparking.org) has 704 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Missy
Broken elevator, waited too long to be picked up by a shuttle and shuttle was filthy.
Kelly
Short of pick up bus and parking space so small. Don't recommend at all. Not cheap too.
Yoshiko
We drove up and down every row and could not find a space. There were a number of cars taking up 2 spaces, apparently with no consequence. I guess the low price was too good to be true! Fortunately, we left home early and traffic was light, or we might have missed our flight. We ended up leaving the lot after searching for 30 minutes, ended up parking at Joes for about 30% more.
Response from Airport CenterOct 5, 2018
Hi Yoshiko Your feedback is very important to us, we are enforcing and ticketing each vehicle that takes two spaces. We do have a number on our website to reach us so we can direct you to a spot without driving around. Please on your next visit email me directly to insure you will find a space right away. My email is [email protected]. Thank you, Ray
Robert
waste of time
Response from Airport CenterSep 13, 2018
Hi Robert I'm sorry to hear this was a waste of time. Please feel free emailing me at [email protected], we take our customers comments very seriously please email me your feed back to fix the mistake which took place. Thank you, Ray
PK
Price good with reservation but plan on waiting at the airport for pickup. We waited over an hour and after many calls to dispatch, a van finally arrived. Most of the calls to dispatch went unanswered and when they finally answered you could hear them trying to call the drivers - no response whatsoever. Dispatch was even baffled as to why they hadn't made the rounds after numerous calls. This is the second time we've waited over an hour and never again. Will pay more next time some where else
Response from Airport CenterSep 14, 2018
Hi PK I apologize that we have failed to meet your expectations for prompt pick-up. We are working on solutions to provide a better experience with our drivers. On your next trip please email me at [email protected] to make sure your experience and expectations are met. Your feedback is very important to us, please feel free if you have any other questions. Thank you, Ray
B.M.S.
We pre bought on-line for out trip in April. When we parked the only spot was next to 2 cars that were parked poorly. When we returned to LAX we had not been given a card with a phone number and there was no phone number on the web site. No one told us to go upstairs to find a shuttle. The explained why we never saw a shuttle. So we walked all the way back to our car. Once at the check out the clerk tried to charge us full price. Then later when we called the company explaining the issue their employee agreed that their phone number was not on their web site. I explained how we walked back to their lot and she offered no refund or another discount to use their facility again. Would not use them again.
Response from Airport CenterJun 21, 2018
Thank you for your feed back. I apologize for the unconvinced which was caused in our garage. Unfortunately, the airport made that decision to have pickup upstairs. We do have signs in the waiting area, inside the shuttle and on the business card.Our phone number is on our website if you click on contact us, please email me to resolve this issue. [email protected] Thank you,
Jennifer
I used this garage when going out of town for Memorial Day weekend. They over sold the parking and when we arrived there was no parking spaces in the garage at all . We drove around wasting time, I was afraid that we where going to miss our flight . I had to drive back down to level one and talk to the attendant who directed us to park in the hotel parking lot side .She was nice about it but, man what a pain and unnecessary stress . The shuttle was quick which was a good thing , we made the flight and had a nice trip but I would not use this facility again . I feel that it was bad business sense to oversell parking just to get the money when you know you really do not have the spaces.
Robert
Cannot find a spot. Circle forever I won’t Xcode back
Response from Airport CenterJun 14, 2018
Hi Robert I'm sorry to hear that you where driving in circles. We have an attendant directing our guests to open spaces, we also have a supervisor driving around the garage assisting our guests. Please let me know if there is any other way if I can assist. Thank you,