Airport CenterReviews of airportcenterparking.org

I've been parking at Airport Center for more than 2.5 years now. And although I've seen some changes, they are pretty minor and do not make an impact to the customer satisfaction. Good Things: 1. I have noticed over the years that the company is trying to integrate technology as much as possible (new website, electronic ticketing, texting for pick up). 2. More clear signage. 3. Newer shuttle buses. Bad Things (Critiques): 1. The spaces for parking need to be much larger. A lot of the mid size SUVs or even standard Sedans are not able to fit into the parking spaces in the garage. The Lines are often arbitrary depending on how large of vehicle you have parked next to. Then it creates a ripple effect, all the spaces are off. 2. Lighting is terrible. The parking garage should have more lights. This brings me to another concern: Safety. I've seen some dodgy bystanders around the block who stand around. I think the only determent is the Hotel, which sometimes has a Security Guard walks the perimeter of the hotel, and has some line of sight to the garage. The parking garage should employ a security guard 24/7 to patrol the garage. 3. Elevators are too slow. When you have one primary elevator for the entire garage, you need to speed up those elevators. I sometimes find myself taking the stairs which sometimes can be faster. 4. I have to admit, the driver are more or less very nice and very hospitable. However, almost every time, I've seen the driver pick up Airport Employees. I have become numb to this as this behavior seems to be tolerated. However, I do see some new customers, from their reaction on their faces that this behavior can seem somewhat strange. We're paying for this parking/shuttle service, so it should only be provided for paying customers. 5. I also have witnessed people rides AC just to walk away from the garage and perhaps take an Uber or Lyft. Patrons should have their reservation ready before boarding the shuttle bus. 6. ONE MAJOR LOOPHOLE: I'd like to speak to management directly about this. However, the parking garage has several loopholes that is probably costing the company several thousand dollars. Part of what I do is provide travel companies such as airlines, hotels, and car rentals video online reviews. And I feel that this loophole should be addressed. Overall, AC is great, its convenient, it's close to the terminals, and its comfortable. Know your car is in good hands. There are definitely room for improvement.

I have used Airport parking center before but this time was not the greatest. First the elevator was out, which would not normally be a big deal, except we had to haul our luggage down 6 flights of scary stairs. Then on our drop off when arriving at the airport the driver forgot to put the shuttle in park and we almost hit another vehicle,

second time using this parking service. The drop off to the airport was easy. Wait for the shuttle 15 minutes max and then you're on your way to the terminal. The pick-up however is a different story. First time they took about an hour for me to get picked up from the terminal. Fine, I figured it was a busy day. Second time I used them, same thing- they actually took 1 hour and 20 minutes to arrive. The salt on the wound was watching the other shuttles for different parking lots doing four to five laps. I texted, called, and got the same response, "someone will be there shortly." I wont use them again, the other shuttles were circulating way faster. I think paying an extra ten bucks is worth saving an hour of wasted time.

The parking structure is really confusing if you enter from next to the Marriot. All the signs say "do not enter." So you can't find a way in to the side that is for Airport center unless you enter from the back street. Once I was in the right area, I spent over 20 minutes waiting for a parking. It was crowded and parking spots are very small. I went in on a Saturday and when I left on Monday it was still pretty crowded. Drivers are nice. Shuttles are quick. Overall a decent choice considering the close distance to the airport and price.

Waiting for pick up after plane arrival is lengthy.

Price and parking space availability as acceptable, however, the main elevators at this location have been inoperable for weeks (possibly months). Poor signage as to the location of the "alternate" elevators was frustrating while hauling luggage around the parking area in search of the "east elevators". I hoped that when I returned ten days later subsequent to the end of my trip that the elevators would be operational. Unfortunately, I was disappointed.

This lot is almost always full and the elevators seem to be out of order often. The shuttle drivers (not all, but some) are rude. I've had them blow by me at the airport curb on a number of occasions despite the fact that their bus was not even close to full. This is only made worse by the fact that they don't have as many buses as other parking lots.

This place is convenient and fairly priced, but has always had crappy elevators. One has been down for weeks undergoing repairs.