SKYTRAXReviews of airlinequality.com

I don’t believe that this company does a fair work and objective reviews on airlines neither on airports. Passengers can get essily angry on airlines for delays/ baggage damsges and etc, but you can objectively see that lufthansa group’s intraeuropeam flights are low-cost airlines kind of a flights - compare to AF/KLM (that still offer alcohol beverages/food/coffee and etertainment on their short haul flights and having the same rating). Korean Air has terribly old aircrafts with stinky toilets but they are considered 5*, cathay limits you with food and alcohol on 14hrs long haul flights (comparr this to 4* only Emirates or Etihad). Not even talking about their airport ratings

I wrote a negative review regarding a 5 star airline..regarding a 12 hour delay and a blatant lie regarding the reason for the delay (I didn't word it as bluntly as that) so they could avoid statutory compensation..skytrax published it and then removed it two days later...I emailed them and asked why it had been removed. they never responded ..so I can only assume they are in the pockets of major airlines

Do you think they may rate an airline based on the benefit $ they get from the airline? Think hard!!

Airlines pay them to get reviews. The more they pay, the higher their rating is. Too bad. Just once it would be nice to see a fair rating from people who have used the airline service without fake reviews from friends and family or by bribing sites like Skytrax. I've also found out that Skytrax employees demand free perks from airlines and if they don't get what they want, they decrease their rating. Is that not illegal and what is considered extortion????

Non da ben valutazione Da valutazione a caso e non publica una recensione

Interesting that Singapore and Qatar are currently the top 2. Trustpilot reviews slate both of them but Skytrax ratings are not linked to customer reviews. Neither do airlines pay Skytrax, allegedly. Have had experience of Qatar's non existent customer care, when a phone agent gave me a 1 way fare for a return trip : said I could reserve seats free of charge when booking online but failed to mention it depends on what you pay for the ticket. Then their so called customer care ( joke ) emailed stating it was my fault as I agreed to their terms and conditions, and lied about what their phone agent said. After 24 emails from me to Qatar, still no plausible response. According to Skytrax UK head of marketing, " We cannot comment on a single experience a customer may have, and your issue is with the airline and not something we can comment on. " Numerous emails to the CEO @ Skytrax have been ignored. Interesting that Skytrax state on their website that their evaluation is based on " detailed analysis of the airline or airport quality standards by Skytrax audit office. The ratings use a quality scale from 1-Star through to the exclusive 5-Star Airline and 5-Star Airport ranking. The ratings are based on appraisal of airline and airport front-line product and service standards, using a unified and consistent rating system. The ratings focus on the quality of customer experience for relevant product and service factors." So that CONTRADICTS their statement that it has nothing to do with customer reviews !!!! I can only conclude and agree with others, that Skytrax have no credibility whatsoever.

the reviews you find on Skytrax are bought and paid for, you can't trust them at all It's a scam from end to end! This is really something the EU Commission should look into, as this is customer deception!

How does for example an airline like Qatar Airways with a Trustpilot rating of 1.6 become a 5* airline. I flew/fly hundreds of times long haul biz and first with different airlines, their crews are pretty good but the old busses (lack of gates), their shabby hub, their lounges. Most biz seats are average or below except Qsuite but still not the reference. It's a bit sad even companies like Skytrax are biased and clearly cannot be trusted.