airflysmart.comReviews of airflysmart.com

I’ve booked a flight with them and received a booking confirmation email with my itinerary. They said in the email that they would send me the tickets within 24 hours. Then they called me to say that I could only get tickets for twice the price.

Run far far away from this company. Thought I got a smashing deal on roundtrip flights only to discover they never actually secured the tickets from the airline, as they were supposedly "first come first serve" promotional tickets from American Airlines?!?. They claimed to have attempted to contact me, which never happened. Found this out one day before my trip and of course there's no accountability or help from there end.

Booked flights in October 2022 for Xmas Eve , but when I went to check in on 23rd - they told me my flight was now cancelled and I would get a refund. It is 27th of March 2023 and STILL NO REFUND - despite numerous calls. They keep telling me to wait 15 days, and then another 15 days. AVOID!!!! COMPLETE SCAM IF ANYTHING GOES WRONG.

it's a scam. they will show online cheap flights, will call back , saying they weren't able to book the flight, and will be trying to sell you $$$ tickets

I was booking a flight and airfly smart popped up. Rose Brown told me my flight was 605.00. I ask for break down and she never answered me 2 days later 226.82 was charged to my card for her services. I would have never agreed to that amount for a 30 minute phone call. She never said this fee was being charged. She led me to believe that is was tax in flight and fees from airlines. I am 55 years old disabled and I cant afford this fee.

I'm going to leave my original comments so that everyone can see how quickly things change when the booking is complete. Our flight itinerary was changed by United, but Roger and airflysmart never contacted us or updated us. We would have missed our flight. When I called Roger directly, he told us that was not his problem and that essentially we're on our own. I obviously was not happy. So...I'm updating my review for anyone else out there thinking of doing business with this group....DON'T DO IT. If you're going third party, stay with the big guys like Expedia. This experience ended up being horrible, especially when we needed help. Hope this helps other travelers. OLD REVIEW--->Roger was fantastic! He called me right away to smooth over all the details. His communication was just exceptional. Thank you for making it easy!

what a scam. they post cheap prices then tell you it was a promotional price & it has expired then try to get you to pay more. SCAM...SCAM...SCAM

I bought a ticket in September to travel in December they canceled my ticket in December telling me I have to pay 1,500 more to get a new ticket worst customer service.good scamming