Airfare.comReviews of airfare.com

DO NOT USE THIS TRAVEL AGENT. We purchased 4 flights from the US to the UK in December 2019 (before COVID-19). After several months of the corona virus, the airline (Virgin Atlantic) cancelled the transatlantic flights, and when we asked airfare.com to help process a refund or change of flights, they demanded an additional $1700 in fees ($425.00 per person!) They refused to provide any help whatsoever unless we paid this amount. Virgin would not help either with the refund saying we had to go back through the agent. I CANNOT RECOMMEND STRONGLY ENOUGH THAT YOU DO NOT USE THIS TRAVEL AGENT.

If I could give zero star I would. Horrible costumers service. They refund to give my refund it’s been over 5 months. SOB

We purchase 2 round trip tickets from airfare.com. We also purchase the insurance at the same time. We had a medical emergency and had to change the departure date of one of the tickets, I called the customer service multiple times, no one did absolutely anything to help. The customer service agents were always rude, all they could offer was to change the tickets for another one 30 days away. They said there was no tickets available for a sooner date, that was a lie, I was looking at their website while speaking with the representative. I’ll never do business with them again. Customers be aware, they are awful.

Worst company to deal with, do not recommend to anyone, tickets are comparably cheaper but come with high price, do not buy from them

Terrible communication and service. Booked a ticket via Kayak. Wanted to cancel within 15 minutes of booking, Impossible to do online with the cancellation link. Spent literally hours on the phone trying to cancel. HEED THE MANY TERRIBLE REVIEWS ONLINE

Oh, heavens! What a horrible experience! I booked international flights for two on Friday for $3,600+. I receive all of the confirmation emails that my payment is processing, yadda yadda. Everything seems like a go. No prob. Come Monday. I work all day (as many folks do) and come home to check my personal email. I find 13 emails (that looked super spammy btw) saying I need to verify my identity as the cardholder (ok, sure) and that I had until 5 p.m. to do so. 5 p.m.! They expected me, with no warning (and 3 days after I purchase tickets) to reply to them between 9 a.m. and 5 p.m.? What? So, at 5, they emailed saying my flight was cancelled entirely. "Because your credit card was not verified within the 8 hour time limit, your reservation has been cancelled and a refund has been processed back to your account." Seriously? I did have multiple unknown calls (to their credit) but no voicemails, so how would I know it was them? (Also, I'm at work, ya know... working and busy.) So, I call customer support. After waiting for 10 min and getting cut off, I call again. Another 10 min later, they answer and tell me my flights are canceled, there's nothing I can do, and that my money will be refunded in up to 7 business days. Also, I would fire the people I spoke with if I managed them. But honestly, I feel bad for them because they work for such a shady company. Their lives must be miserable. So now, I'm less than a month out from an international flight. I won't have my $3,600+ in my bank account for up to 9 days (including the weekend), and the costs of flights are already skyrocketing. In summary, this experience was horrific. I'm frustrated that my purchase through Kayak.com didn't even (at least clearly) indicate that I would be going through this third party (airfare.com), and I'm obviously infuriated that they would cancel such a huge time-sensitive purchase on a work day during daytime hours. Annnd then give me such inappropriate sass when I tried to rebook. Wow. Save yourself. Don't use this company.

I talked to the agent at Airfare.com around 12:30 am on Nov 23rd requesting the refund for the price difference for the same route and dates of my trip from BWI-ICN round trip I found at a lower price at cheapfareguru.com after I purchased my ticket with airfare.com. The price difference was $74.44. However I was told by the agent that airfare.com website does not offer the refund on the price difference in contrary to the advertisement on their website, and he can not check the lower rates on any other websites so refund is not possible. Also, I was told that I have to make a new reservation with cheapfareguru.com and come back to cancel my reservation. I wonder whether it is a false advertisement to refund the difference if we find lower rates on any other website. If so, it needs to be fixed.

We (family of 5) booked a trip on Air France, using Airfare.com website. At one point, a glitch, believed to be in the Air France booking system, led to the cancellation of our return flight, without notifying us. We discovered the error by chance, about 2 weeks prior to the departure date. When I called Airfare agency asking for help and support, I got an agent, with a Middle Eastern accent, who was the most unhelpful, rude, and impolite person I have ever spoken with, in my entire life. I did not think that a human being as disrespectful as this man may exist on earth. I sent a complaint by e-mail, with no answers or apologies. I strongly recommend avoiding any businesses with this company (Airfrare.com) at all times.