Founded in 2001, AireSpring is a family owned and operated, profitable, and debt-free Managed Services Provider and Nationwide Network Operator serving thousands of businesses across North America and Asia. AireSpring has the largest national footprint in the U.S. and a partnership with over twenty major network providers.We process over 4 billion calls per month.We are renowned in the industry for delivering a broad range of innovative solutions at competitive rates for multi-location businesses. Our industry leading Managed Connectivity and Cloud Communications solutions are custom built for the individual needs of your business model.The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology providers.Our industry leading solutions have won more than 70 coveted industry awards including "Product of the Year," "Most Promising Contact Center Solution Provider," "Best in Show," "Best Telecom Deal" and "Top Channel Program".
AireSpring (airespring.com) has 43 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
airespring.com
Website
airespring.com
Category
Computers & Phones
Location
Clearwater, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: February 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If you like being overcharged to disconnect even though you are not in a contract. This is the company for
You.
Response from AireSpringFeb 6, 2026
Hello Dr. Gooch,
Thank you for your feedback. We’re sorry to hear that your experience during the service disconnect process did not meet expectations.
Based on our records, there were no early termination or disconnect fees applied to your account. However, telecom circuit disconnects can sometimes take up to 45 days to fully complete with underlying carriers, and billing may continue during that period while the service remains active. We understand how this timing can be frustrating, and we apologize if the process was not clearly communicated.
We would appreciate the opportunity to review your experience with you directly and address any remaining concerns. Please feel free to contact our Director of Customer Success, Amy, at 818-647-0040, and she will be happy to assist.
Thank you again for your feedback, and we hope to have the opportunity to resolve this matter with you.
— AireSpring Customer Success Team
BB
Bev B.
I would give a negative if I could
I would give a negative if I could. When we first went with them the installer did not get a permit and cut the lines which then took weeks to get. They have been nothing but a pain. Then once canceled they charged me for paper invoice $8. TERRIBLE.
In regards to your response, you failed to mentioned that the proper permit was not received to install and MODOT did take time. Also, the account was closed and the last invoice paid. So we were billed $8 for a 0 invoice for 2 or 3 months. Very inefficent. Our whole experience was a comedy/drama of series of mishaps. And no, I do not want to discuss anything with AireSpring. I have spoken with them enough.
Response from AireSpringDec 11, 2025
Hi Bev,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we understand how disruptive installation delays can be especially for a school environment.
After reviewing the history of your order, we’d like to provide some context that may help clarify what occurred. Your location required a custom fiber build with over 2,000 feet of new fiber to be placed by the underlying carrier. During construction, the carrier’s crew (not AireSpring) unfortunately damaged some nearby irrigation and lighting, which required repairs and additional permits. While this work was completed at the carrier’s expense, it did add time to the installation process.
The primary source of delay, however, was the Missouri Department of Transportation (MODOT) right-of-way permit, which had no guaranteed timeline and took much longer than anticipated for approval. Although permitting is outside the control of both AireSpring and the carrier, our team remained actively engaged.
Beginning November 1, 2021, we provided daily updates to your team and escalated the case repeatedly to ensure progress was made as quickly as possible. Once the state permit was approved, the carrier completed the construction ahead of schedule and the service was delivered and tested successfully.
Regarding the $8 paper invoice charge, AireSpring does assess this fee for mailed invoices — a standard practice across our industry — and it is outlined in the customer support materials provided on our website and at the start of service. That said, we understand how this may have been unexpected and appreciate your feedback.
We regret that your overall experience left you disappointed, and we would still welcome the opportunity to speak with you directly. If you’d like to discuss any part of your past service or the installation process, please reach out to Amy, our Director of Customer Experience at 818-647-0040.
Thank you again for sharing your perspective.
BO
Bob
airespring provides safe haven to…
airespring provides safe haven to scammers
Response from AireSpringMay 15, 2025
We would sincerely like to respond directly to your concern Bob, but there is not sufficient information in your posting for Airespring to investigate. No specifics are given. You have also not supplied any contact information. We reached out to Trustpilot without success for such information.
At this point we do not have enough information from your post to know whether the problem arises from AireSpring, from a spoofed call/message unassociated with AireSpring (which occasionally happens), or from a provider other than AireSpring.
AireSpring would appreciate further information from you. Please call Amy, our Director of Customer Experience at 818-647-0040.
AireSpring takes complaints seriously and investigates them proactively and in real-time monitors analytics of traffic patterns on its network for the purpose of screening out robocalls or potentially unlawful traffic. Based on the analytics, certain traffic may be blocked and/or AireSpring sends a warning to the customer from which the call originated. AireSpring takes additional affirmative and proactive action to eliminate invalid or unlawful calls. AireSpring does not permit its customers to use AireSpring’s network for any illegal or fraudulent purpose. AireSpring will and has terminated customer accounts for this reason.
AireSpring does not listen to or record the contents of calls on its network. There are legal restrictions against doing so. Even though AireSpring employs a number of proactive protections against unlawful traffic, AireSpring (in addition to every other voice provider) has no way to catch or guard against everything.
AireSpring regrets the bad experience that you voice here but we can't even be sure it is related to AireSpring without any further information.
AI
Admin I.
I am writing to report a serious breach…
I am writing to report a serious breach of contract and fraudulent activity perpetrated by Airespring and Caine & Weiner, who is aiding Airespring's fraudulent activity.
In November 2023, we signed an order form with Airespring to provide internet service with a specific deadline. The agreement outlined the terms of service, including a no installation fee and monthly rates of up to $600. However, Airespring altered the terms in December, demanding a significant installation fee of $19,000 and delaying the service delivery beyond the agreed-upon deadline.
Who would pay $19,000 for an internet connection? So, we rejected this additional fee; Airespring subsequently canceled the order. To our astonishment, a month later, we began receiving demands for a substantial Early Termination Fee of $37,000, an entirely unfounded claim as no service was ever provided. Early Termination implies that the service was provided, and we terminated the service early. However, no service was provided, and no installation was performed because Airespring canceled the order. So how did Airespring falsely and fraudulently create this $37,000 early termination fee from a $600 monthly internet service order?
Airespring has now assigned this fabricated debt to a collection agency, Caine & Weiner, which has been harassing us with threats and demands. Caine & Weiner have provided no supporting documentation or proof of service to justify the claim; they only had a fabricated statement by Airespring showing that $37,000 was past due. This behavior constitutes a potential fraud.
We have been loyal customers of Airespring for many years and have given $65,000 of business to Airesping. As soon as they lose our business, they turn hostile! This experience has been highly disappointing and damaging to our business. We urge other consumers to be aware of this company's unethical behavior and to exercise caution when dealing with Airespring.
Response from AireSpringMay 16, 2025
We dispute the factual contentions of ICC, and further dispute the allegations we in any way breached our contract or committed fraud. We repeatedly reached out to ICC without success to resolve any issues prior to litigation. We remain open to negotiation and resolution. Because the matter is in litigation, it is not appropriate for us to discuss or respond to the specific allegations in this action outside of the courtroom.
In general, should additional special construction costs be required that are not set forth in a customer’s order form, then we seek explicit written authorization from the customer for such additional construction costs before starting any such construction. The customer has the opportunity to decline the construction costs and terminate the order without financial penalty.
JE
Jeff E.
MASSIVE SCAM FOR BIG BUSINESS!
MASSIVE SCAM FOR BIG BUSINESS!! WARNING!! They did not install anything and sent us to collections. We restarted the plan to avoid collections and they delayed by over a year threatening and telling us we had to find our own vendors to complete the install. Customer service don't care
GE
george
DO NOT USE THIS COMPANY THEY ARE SCAM…
DO NOT USE THIS COMPANY THEY ARE SCAM ARTIST!!! I was called by there rep Frank Laramendi portraying that he cared about our companies well being and was willing to double our internet speed only at no additional charge. I even had him provide me an email with this documentation. When i called to cancel my service with Airespring I was informed that Frank had locked me into a 3 year contract and if I want to break the contract it will cost me over $8000 plus an early termination fee of $850. I am paying for internet of 20mbs $482 per month when I can get the same service from AT&T for $70 per month. I have called several times and no one want to return a pone call only emails
Response from AireSpringJan 31, 2024
I am very sorry to hear that you feel we did not provide the level of personalized service that we are known for in the industry. Your dedicated Account Manager, Frank, proactively reached out to you to upgrade your 10 Mbps Fast Ethernet service, doubling your bandwidth from 10Mbps to 20Mbps improving your prior rate on a 3-year term. Our VP of Account Management will be reaching out to you to discuss your experience. Your service also includes AireSpring’s managed connectivity with a fully managed router, our 24/7/365 proactive circuit monitoring and alerting service, an assigned account manager, and 24/7/365 customer service. Additional equipment included in your overall plan are 6 free Polycom VVX 250 internet desk phones with HD voice; with 6 Business Plan licenses of our AirePBX cloud business phone application with Voicemail, Find Me / Follow Me, Online Portal, and other features; 2 Analog Lines; 2 Virtual Numbers; Unlimited Outbound calling & 4,000 Toll Free minutes.
CD
Conni D.
Do not do business with this company
Do not do business with this company. They have owed me $980.37 since January, 2023. I have contacted them in March, April and May and get the same run-around and empty promises. Either they are completely incompetent or they are bankrupt and can not afford to refund my money!
Response from AireSpringJan 19, 2024
Thank you for reaching out. I understand the we were able to correct and reverse your duplicate payment. Our process was changed in 2023 to flag and correct when a customer mistakenly pays an invoice more than once. We strive to provide personalized customer service and are sorry for the delay.
TO
Tom
This company is garbage
This company is garbage. Their phone service is unreliable, their equipment is loud and outdated, they charged us rental fees for their equipment that nobody told us about and their taxes and fees were DOUBLE comcast's. They also stuck us with the $850 bill from a third party to install their systems, their internet was from comcast. Our internet and phone bill was supposed to be in the mid-300s and it was actually $500. Then when you try to get rid of them they use a bunch of scare tactics and "adjust" your bill for another outlandish charge of $850. Do not use them!
Response from AireSpringJun 19, 2025
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and want you to know that this is not the level of service we strive to provide. We take your concerns seriously and are committed to resolving them as quickly as possible.
To help make things right, we encourage you to contact Amy, our Director of Customer Experience, directly at 818-647-0040. She’ll personally review your situation and work with you to find a resolution.
We appreciate your business and the opportunity to improve.
— The AireSpring Team
