Aircraft Spruce & Specialty Co.Reviews of aircraftspruce.com

I ordered a case of oil, I got charged but it never showed up. Aircraft Spruce never answer their phones. I am assuming they are going out of business. Sad to them go...

Got a flight calculator sent me a broken one sent it back 6 months ago still waiting for them to sort it out. I’m 100% sure I got scammed I even paid for shipping to send back. Should have read the reviews first

I bought some Bose X Foam Ear Seals from Aircraft Spruce and Specialty at Oshkosh. The sales person told me they were $19.95 which was clearly marked on the box in large letters. I was surprised to see my credit card statement billed for $30.07. I called and spoke to someone 2 weeks ago who said they'd put in a credit for the mistake. It never happened. I filled out an on line form for their customer service and never got a response. I now have to contest this charge. I am very disappointed with their honesty and lack of customer service and at this point would have to recommend you shop elsewhere.

Their customer service has gone to zero. Unless you buy only stock items, coordinating out of stock deliveries with stock deliveries to consolidate in one shipment (to Europe) is impossible, and they don`t really seem to care. I have built 2 airplanes and bought thousands of dollars worth of stuff from them but I have decided to go elsewhere. They don´t make anything, they resell goods from other manufacturerers. Being able to buy many things in one place is a convienience, but not if I have to put up with poor customer service. Then I prefer to buy from the manufacturer, who normally goes out of his way to satisfy a customer.

Customer service is lacking!! I ordered item in June 2020, understood that they were going to be long lead due to Covid and wouldn't arrive until September. September came, items delayed a few times until I finally cancelled the order in October and expected a refund. Due to a fraud event unrelated to Aircraft Spruce, I had changed my credit card number and the refund did not automatically go back on the credit card. I have now talked with representatives at least 5 times and am still waiting to get my refund check mailed to me (it is now Feb 2021). Apparently accounting doesn't have time to process my request - this is getting very frustrating and I would be very cautious buying anything from them in the future!

What a nightmare! Bought a headset which came faulty. Contacted them the same day and they required me to contact the manufacturer! What kind of after sale service is this??? Avoid at all cost!

Stay away from this company. and They have the worst customer service. What you may save in parts you will pay it back if you have an issue with your purchase. On 12/07 I returned a tire that I purchase from them. I spoke with them 3 times before asking for a manager or supervisor. The supervisor told me I would get a refund as soon as Monday. I called the Saturday after during business hours and I was placed in hold for 20 minutes and if they picked the call was only to send me back to hold. I called the Georgia location and I asked for a manager. A rude and in a rush lady told me that was not available. Further asking told me that they did a refund to "My account". I do not have an account with them. This was another kick around for not doing my refund. I requested to be refunded to my mean of payment and I was told they will send another message and probably will be received on Monday next week making week 3 since this whole thing started plus the original purchase date making it 6 weeks. They do not care about customer relationship or nothing of that nature, Spend your money somewhere else where if an issue arises they will be glad to help you and not begging to have your money back for something you already returned. I will not buy anything else from them.

I ordered a joystick for my flight simulator program July 11th. I was to have it by August 31. They pushed the date out to 9/30 ,then 10/7 and now to12/12. I paid in full plus expedited shipping through PayPal. I followed up on the order today where I learned it was pushed back to 12/12. I made the decision to cancel the order and the Customer Service Rep hung up on me! I would NEVER in a million years order ANYTHING from them and would advise others to do the same. Need to learn Customer Serv Manners!