Emily B.
FAULTY PRODUCT - do not purchase
I purchased an airbrush unit from Air Brush AU for approximately $130. It was delivered on 4 January 2026. After only five to six weeks of very light use (around 15 uses in total), the unit developed a mechanical and electrical fault. The main unit became loose internally, made an electrical noise, emitted a smoke smell, and is now completely unusable with something rattling inside. I contacted the company requesting a refund or replacement. They refused, stating that their warranty is only 30 days from delivery and that they could not assist because that period had passed. I explained that under Australian Consumer Law, products must be of acceptable quality, durable, and last a reasonable amount of time. A small electrical appliance failing after six weeks clearly does not meet that standard. Despite this, they repeated that their policy is 30 days and refused any remedy. Air Brush AU stated in writing that although they “respect Australian Consumer Law,” they would not provide a refund or replacement because their internal policy had expired. This experience has been extremely disappointing. The product failed after minimal use, and the company refused to stand behind it. I expected much better quality and customer service, especially from a business presenting itself as an Australian brand. Based on both the product quality and the response, I would not recommend purchasing from this company.