Mutiara H.
My Refund Request for 3 charges of $97.97 Were Ignored Several Times
After giving this company a chance to respond to my $97. 97 per month refund request several times to no avail (ie no response or yes response but super delayed with nor resolutions), and upon reading so many reviews on here saying that they have the same experience as me, being charged $97 monthly without their consent, I decided to finally write my own review. I got charge $97.97 per month starting this February 2026 when someone from their office clarified to me that that $97.97 charge is a one time thing and supposed to give access all their VIP materials, even if I just paid 97.97 one time. Message copied and pasted here. No one even bothered to reply to my several message, except for one message from them in which they require screenshots of the charges, last 4 digits the card they charged, proof I purchased AIProU access last year so that the're able to 'identify' and process my 'refund'. Up to this point, June 2026, I'm still waiting for my refund from my February message AND from May and June 2026 new $97.97 charges. My several requests to refund my 3 times $97.97 charges were ignored. Be very careful when you sign up for a course/cert with this company. Here's the message from their supposedly 'customer service' in response to my refund request message last year. =================== Hi Mutiara, Thanks for reaching out. I completely understand your concern. The $97.97 charge was for a VIP membership that started after the 7-day free trial included with your original course. Although this is noted at checkout, I understand it may not have been immediately apparent. I’ve already cancelled your subscription, so you will not incur any further charges. We’re currently running a special offer: after your current month is paid, you’ll receive a full year of VIP access at no additional cost. It’s our way of rewarding early members like yourself with extended value. You’ll keep full access to all trainings, AI tools, bots, and future updates. with no more billing. Let me know if you’d like help making the most of it, happy to assist. Best Regards, Graham Parker AIPU Support Team ========================



