Juan
Everything was going great but started…
Everything was going great but started to notice many errors, lack of interest, would ask them to make some changes and they will only do one part, and leave the rest as is. Replied on copy and pasting a lot. My site needed to have reviews from my customers, they put two peoples reviews in one. A lot of random things were left around my home page like necessary number of “book now” buttons. So very minimum attention to detail. Almost seemed like they were working off a premade template. We ran into issues with uploading the new design to my domain so they blamed go daddy hosting, for lack of disk space. I mentioned i was going to leave go daddy and they tried to sell me multiple times their partnered hosting service which cost 3 times more than godaddy ($299 a year). They also brought to my attention that they “accidentally refunded” my money and needed a wire transfer, im still waiting for proof of that refund made. Long story short, I had to hire some else. Once the new guy went into the cpanel they notice all the errors. Problems with plug ins being used, coding, not even my “contact form” worked. I got told by one of my clients that they tried submitting a form and gave them an error code. When i had mentioned this to them about the contract form not working i got a response saying “Im not available, kindly drop down the things that need to be done.” I had a lot of faith in these people but got nothing but disappointment.
Response from AinexsolutionsJun 26, 2024
Hi Juan, Sorry to hear about this miscommunication gap between you and the agent. You got all the services which was proposed in $300 which was a complete revamp of website. in fact we did the website migration for free because of your tight budget. The website was not completed and the agent requested you to check for all the final changes. But you decided to move to the other party instead of informing or complaining about it to the higher management. We apologies again for the disappointment and the complete working website that you got from us.



