AHA SELECTEDReviews of ahaselected.com

Response from AHA SELECTEDApr 29, 2025

Dear Customer, Your sweaters themselves are not damaged, but some of the stitching is a little loose due to machine production. We apologize for the misunderstanding. Your delivery address is in Canada and our warehouse is in the United States. We can only provide return labels for addresses in the United States at present. Considering that it is not convenient for you to return the products, we provide a solution of keeping the products and having a partial refund, and you have agreed to it. If you want a full refund, please contact our CS team, and they will provide you with a return address. Looking forward to your reply. Sincerely, Aha Selected Team

Response from AHA SELECTEDApr 29, 2025

Dear Customer, We are very sorry that we cannot reply in time due to time difference. You first contacted us on April 21st regarding order AS23265533, and we responded to your inquiry on the same day. And you saw our emails and replied. But you contacted us at 6:09 am yesterday and gave us a negative review because we did not respond in time, saying that we could not be contacted. We are really confused. Actually, you have contacted us for the second time, but you said this. In addition, we responded to you at 20:35 yesterday, please check your email. Sincerely, Aha Selected Team

Response from AHA SELECTEDApr 23, 2025

Dear Customer, Sorry for the misunderstanding. Our CS team explained to you the problem with your order AS23265112 before. Since one item was out of stock, the package was shipped a few days late. When you found it shipped, you contacted us because you were dissatisfied with the estimated delivery time shown by the system. In this regard, we provided two solutions. After receiving your reply, we canceled your order and refunded you in full. In addition, the sentence you copied under your comment is our explanation for the size label problem of some styles. Our cooperative factory produces some Asian sizes, and everyone knows that Asian sizes are smaller than European and American sizes. In other words, if you buy a size L, you may receive an item label that is an Asian size 2XL. In fact, the US size L of this item is the same as Asian size 2XL. If you have any questions, please feel free to contact us. Have a nice day! Sincerely, Aha Selected Team

Response from AHA SELECTEDApr 9, 2025

Dear Customer, Sorry for the misunderstanding. We checked the email records and found that the CS team responded to your email on April 2, but you did not respond to us. We suggest you check your mailbox to see if our email has been blocked in other place. In addition, we will notify the CS team to send you an email again, please check it. Looking forward to your reply. Sincerely, Aha Selected Team

Response from AHA SELECTEDMar 25, 2025

Dear Customer, Sorry for the misunderstanding. We are very sorry that we cannot reply in time due to time difference. Our CS team has responded to your return request, please check your email. If you have any questions, please feel free to contact us. Have a nice day! Sincerely, Aha Selected Team

Response from AHA SELECTEDMar 24, 2025

Dear Customer, We are sorry that the size you purchased is too small for you. You can contact us to return the product if it doesn't fit. Please click Contact Us option at the bottom of the homepage. You can leave a message with your order number and return requirement directly to the CS team. They will reply to you within 24 hours and help you handle the return process. Looking forward to your letter. Sincerely, Aha Selected Team

Response from AHA SELECTEDMar 15, 2025

Dear Customer, We checked your email records. Regarding order AS23257932, we guess that you may have more muscles, so the T-shirt is a little small for you. We are very sorry for this. We support returns. The return policy and customer service contact information can be found at the bottom of the website homepage. You might not check carefully intially. We are sorry for the misunderstanding. Your order was placed on March 6, which is completely within the return period. Please don’t worry about the return period being overdue. In addition, our CS team is not online all day, and due to the time difference, we cannot reply within the time you want, but basically reply within 24 hours, so you don’t need to be too anxious. Our CS team has sent you a return label, please check it. If you have any questions, please feel free to contact us. Have a nice day! Sincerely, Aha Selected Team

Response from AHA SELECTEDMar 9, 2025

Dear Customer, Sorry for the misunderstanding. We have just refunded you $141.60 for order AS23242827. We sent the return label and said that if you have not received the refund within 14 days, you can contact us. You may have forgotten. The warehouse sorted the returns in batches, so they did not notify us of the refund in time. We are sorry for the delay. If you have any questions, please feel free to contact us. Have a nice day! Sincerely, Aha Selected Team