Debbie
Billing issues cannot be resolved appropriately…
My initial experience with this company was fine. I was recently billed twice, two days apart, for the same order, the only one I received. Trying to deal with the issue was a nightmare. I went back and forth with JeanC and was unable to make them understand in several messages that I had been billed incorrectly. I explained several times that I had received what I ordered but had been billed twice. One of the final messages said that the order that I had already received was being resent to the pharmacy. The final message was that I should reread the message that said the pharmacy was having difficulty receiving the order. IT HAD BEEN FILLED but I was billed twice for it. I cancelled all further orders and would not deal with them. It was a simple mistake that JeanC was unable to correct or even understand. The person I spoke with on the phone, John, was able to cancel my orders but he thought that perhaps the bank had put the charge on because an order was pending. My next order was three months later and the bank found that laughable.
Response from AgelessRxSep 24, 2025
Hi Debbie, Thank you for taking the time to leave us a review. We are so sorry to hear that you had a negative experience. That is certainly not the level of service we strive to provide. We would love to look into this issue further for you and have requested additional information through Trustpilot. We look forward to connecting with you soon. Kind Regards, Your AgelessRx Team