AgelessRxReviews of agelessrx.com

Response from AgelessRxNov 9, 2023

Hi Jimmy, thank you so much for taking the time to share your insight. We are sorry to hear you did not have a great experience. We have reached out to you in your AgelessRx portal to gain more insight and to see how we can improve your experience along with others as we take your feedback seriously. We want to ensure your orders are always processed and shipped in a timely manner which is why we notify Patients prior to processing a refill and also share shipping information as soon as it becomes available. Although we can not control the third party shipper, we do have orders expedited based on the product. As stated, your order was an injectable, which can only ship Mon-Wed to avoid any third party shipper delays. This can sometimes cause an order to be held until Monday for shipment to ensure the highest quality product is delivered to your door. We are always here to assist any Patient that may have a need for a refill or shipping date adjustment due to travel and we do everything we can to work to accommodate these requests. We sure hope to help support you in the future with your Longevity Journey! Kindly, Your AgelessRx Team

Response from AgelessRxAug 9, 2023

Hi Toni, first and foremost, we would like to apologize for the experience you had with us when taking our quiz several months back. We set a high standard of service and care for patients and regret your experience was anything less. We appreciate and take your feedback very seriously & appreciate the opportunity to respond. Upon looking into this further, we could see & confirm you were previously unsubscribed to all promotional (non-product or quiz related) emails back in August of 2022. We truly value your feedback & are always striving to improve. As such, we further escalated this feedback & are working on further options for future requests, like these to be able to service our patients even better. AgelessRx is a telemedicine service, we do rely on email and the online portal to communicate details regarding your prescription. We realize some patients are not comfortable with receiving emails and we are actively working on ways to improve and ensure our patients are unsubscribed from our various email distribution lists, when it's requested. We have alerted our development team to the email you received and have added you be removed from receiving any further connected emails.

Response from AgelessRxJul 12, 2023

Hi Sara, We're sorry to hear you did not feel you received a reply in a timely manner. We strive to answer all inquiries as quickly as possible, usually within 2-3 business days. We'll be sure to look into your account and make sure those timelines were honored. Additionally, we'd love to learn more about your experience so we can better understand any delays you might have experienced. We look forward to connecting with you soon. Kindly, Your AgelessRx Team

Response from AgelessRxJun 9, 2023

Hi Tommi, We appreciate you taking the time to share your experience and are sorry to hear you have not experienced many results yet. To help serve you best, we've requested more information about your review so we can look into your order/consultation details. Once that is received, we would love the opportunity to sync with you to discuss next steps. We look forward to hearing more from you soon. Kind Regards, Your AgelessRx Team

Response from AgelessRxMar 8, 2023

Hi there! We're sorry it has taken us a bit longer than usual to get back to you regarding your prescription. We take feedback like this very seriously, and would greatly appreciate the opportunity to connect with you to look into this further. We've attempted to get more information to help us do just that. We are committed to making things right. We look forward to connecting with you! Kindly, Your AgelessRx Team

Response from AgelessRxSep 20, 2022

Hi Ann, Thank you for writing in and providing us the opportunity to respond. Our main company phone number is 650-503-9990, as stated on our website. The Ann Arbor address is indeed our current business address. The Dearborn address is where some of our medical providers are located. We hope this helps to clear up any confusion. Furthermore, we do have the ability to remove your DL following verification, should that be something you request. Of course, if we can be of any further assistance, or can answer any questions you may have regarding our service, we would be more than happy to assist you. You are welcome to give us a call at the above phone number or email us at your convenience. Kindly, AgelessRx

Response from AgelessRxAug 1, 2022

Hi Josh, Thank you for your feedback! We are sorry to hear about the delay in receiving your shipping information. We have reached out to you via your customer portal with more information. Thank you for the opportunity to respond & get this information for you. Please don't hesitate to reach out to us for any additional questions. For urgent needs you can always reach us by phone 650-503-9990 M-Th 9:30am-5pm EST & Fridays 9:30am-2pm EST. Warmest Regards, AgelessRx