AG AppliancesReviews of agappliance.com

⭐ 1 Star — Extremely Unprofessional and Unacceptable Service Unfortunately, American Home Shield continues to assign AG Appliance Repair to service various appliances in our home, and our experiences have been consistently terrible. We’ve had technicians come out repeatedly, particularly for our refrigerator, and the problems never seem to be permanently resolved. The issues return, often after the service window closes, leaving us to pay another service fee. Today’s experience was the final straw. Our technician, Sergio, was scheduled between 9 AM and 1 PM and arrived at 1:07 PM. I politely asked him to remove his dirty outdoor Doc Martens boots or wear shoe covers before going upstairs to our fully carpeted area. We have a shoe-free home, especially because of our religious practices and religious items upstairs. He had no shoe covers and flatly refused to remove his boots. As a result, he left without repairing our dryer. When I asked for his information, he completely ignored me and walked away. Perhaps AG Appliance should invest in disposable shoe covers and basic customer service training. And if Sergio finds removing and retying his Doc Martens too difficult, perhaps Velcro shoes would be a better option! To make matters worse, when I called the office, Hannah informed me that Sergio had already reported his version of events. She refused to arrange a management callback and couldn’t even provide an email address to file a complaint. Unprofessional technicians, questionable repair quality, and absolutely no accountability from customer service. After reading the other negative reviews, I’m clearly not alone in my concerns. I will be formally escalating this matter to American Home Shield, the Better Business Bureau, and the appropriate consumer protection agencies. I would strongly discourage anyone from using this company. American Home Shield should seriously reconsider assigning this contractor to its customers.

UPDATE: 9/7 It has been 6 weeks without a working fridge. This business works with AHS. DO NOT let them send this Co., to you. If you allow them to initiate a repair, then you are basically stuck with them. They can keep "repairing/not repairing" your appliance, you have no recourse. I believe AG knows this. They have no interest in providing any quality of service. Read the other reviews! It is the same story over and over. This company will lie to you, they do not care about the service they give you, they mis-diagnose the problem which causes continual repairs, they take abhorently long to repair an appliance, and the repair may not be a good or lasting repair. (not just my opinion, read other reviews, and check YELP as there is a longer history and more reviews) I placed a call for Refrigerator repair on 7/27, AG came on 7/29 diagnosed that fan needed to be replaced said they would order the part and return on 8/9. I was called a week later and told part came in but was defective and would have to be re-ordered, and they would come for repair on 8/13 making it 2 1/2 weeks since my 1st request for a repair. When they came on 8/13 to replace the fan, I was told that the compressor was also bad, and they would need to order one. I was told that they would order the part THAT DAY and would EXPEDITE the part. On 8/16 I was called and told a repairman was going to come to to do a diagnostic on my refridgerator seals, and that a compressor could not be ordered until they did so. ( I was also given and one hour notice that he was coming. I was becoming desperate to have a refridgerator and I agreed to the last minute appt). The Tech came said seals were fine, and my compressor is fine too as he could hear it working. He said he needs to order more parts and when he returns it will take him a couple hours to work on the repair, and that my refridge may go out in 5-6 months as I may have more than one problem. 0n 8/24 I called AG to ask about status of my repair. I was told part would come in on 8/28 and they would call me then to schedule repair. So we are looking at a month or possibly longer to repair. 8/28 Tech came to do repair which consisted of replacing freon and putting in a special ink to show where any existing leaks might be. Was told not to put anything in fridge for 72 hours. Was told fridge could go out in few days, or it could be several months. I was also told to keep the old, broken fan that they replaced on 7/29 for 3 months?? I asked for an invoice showing the work he did as well as his instructions. The Tech told me he could not give me an invoice as he did not work for AG, only helped them out when they needed an expert. AHS so far will not help, as long as parts are being ordered it is considered a legitimate repair process. Over 6 weeks without a fridge! AG is a Horrible, horrible company. BEWARE! (Shame on AHS for allowing it)

Totally unprofessional and unethical. Here’s what happened in details: Condo was bought on January 2019 and was fully inspected. The refrigerator was fully inspected with no problems stated. In July, we noticed it began to frost a little. We contacted first american Homeowners warranty who sent a contractor/ technician from A&G appliance. He opened the interior unit of the fridge and inspected it and said he needs a second opinion. Afterwards, we noticed the frosting decreased and water leakage is increasing instead. The other technician came in August, didn’t open the unit at all and just stayed for 5 minuted stating thet the fridge is old and thats why it just need not to be over filled with food! Afterwards, we went out of town leaving the condo vacant. We returned in November to find the leakage still persists and even worsening. Called first american and filed a complaint against the fist two contractors who didn’t do the job and requested a third contractor to inspect the fridge. The third technician when he opened the unit he found it was damaged by a pervious technician who tried to defrost using a sharp object! Afterwards, the said they “denied” the case since the first contractor, their contractor, AG appliance repair denied that they defrost the unit although my brother and I were present at the apartment and saw him opening the unit and defrosting it! So now first AG appliance repair actually damaged my fridge which was fully inspected in January and had minor problem in July and now it is damaged for good and has a whole in the interior part which was only touched and opened bu their technician in July! And they deny it, they are so unprofessional and unethical contractors and damaged my appliance.