Larry V.
Wrong sized screen
Wrong sized screen
Response from Affordable Screen CompanyJun 8, 2021
We tried to contact Larry about his issue but never received a reply.

Affordable Screen Company is the leading industry provider of custom window screens, replacement window screens and solar screens made of the highest quality, at affordable prices. Our window screens and solar screens are made to your exact specifications here in the USA and shipped right to your door for an easy DIY installation at an unbeatable value.
Affordable Screen Company (affordablewindowscreens.com) has 644 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 13 reviews with 1 star · Clear filters
Larry V.
Wrong sized screen
Response from Affordable Screen CompanyJun 8, 2021
We tried to contact Larry about his issue but never received a reply.
Judy M.
Well, You folks couldn’t have screwed this up any more if you tried. Scarred goods and instead of some kind of reconciliation of product, discount on future sales or any other consideration you offered to send a can of spray paint. Guess what!? You sent a can of white paint when the product I ordered was Bronze. A waste of time and money. SIGH! Sincerely Disappointed
Response from Affordable Screen CompanySep 23, 2020
Hi Judy, thanks for the feedback. We have take corrective action towards the individual that made this mistake and have shipped you the correct color. Again we apologize for the mistake and if you decide to order from us again we would be happy to give you a discount on that order.
Patrick
Screens were made to the wrong size and I tried to return them. Your customer service rep told me I was out of luck and couldn’t return them..... thanks for wasting my 250 bucks
Response from Affordable Screen CompanyAug 11, 2020
Patrick, sorry to hear the screen sizes you provided were not correct. Unfortunately we cannot take returns because everything is custom made but what we have done in the past is offer a discount for the customer to submit a new order with the correct screen sizes needed. If you would like a discount to place another order please let us know.
Daniel B.
Screen was well packaged, but once it was unpacked numerous defects were noticed. The worst was an approximate one inch slit in the screening aluminum where it gets tucked into the frame. One corner had an approximate three inch strand of material sticking out, and another corner had numerous strands of excess material sticking out. The door frame and screen material were of excellent quality. The workmanship and quality control were terrible. I emailed the company sometime near the end of May 2020, and received no response. After posting this review, the next day (8/5/20), they did email me and also left a voice message. The excess material is not a deal killer, but the slit is, especially when one is paying over twice as much versus the big box stores. This site will not allow me to post pictures, but I did write a review and post pictures on Yelp. Indeed, the pictures do all of the talking.
Response from Affordable Screen CompanyAug 5, 2020
Daniel, thanks for the feedback. Screens with the aluminum screen material will have "runners" from where the screen material is trimmed in production. We try to get rid of them as best we can but sometimes some are missed. We will review this issue with our production manager to see if this can be improved. -- We just checked to see if we got an email from you and we did on June 9, 2020 at 1:46 PM and it looks like we replied on 6/10/2020 at 10:32 AM but never received a response. This is what we requested, "Please send us the pictures of the issues you have and we will get them resolved for you. We apologize for the inconvenience."
Dan
Called the office to check on shipping information, since it exceeded the shipping time frame mentioned on the website. Office said they were shipping my order when I called. A week later I called again, and found it still had not shipped. Office couldn't tell my why. Finally receiving the product, I found the dimension, one direction were approximately 1/2" shorter than the dimensions submitted. I ended up shimming up the bottom to make it fit. Material looks good, just workmanship sloppy.
Response from Affordable Screen CompanyAug 5, 2020
Sorry to hear your order was delayed. Our production times during COVID-19 have slowed slightly from our normal production times which is what caused your delay. We will reach out to you about the size issue to see if there anything we can do to help there.