AFC Home WarrantyReviews of afchomeclub.com

My stove stopped working and I filed a claim on 8/15. Two weeks later they finally had someone to come and diagnose the problem. It was not able to be fixed. I took the cash out option of only $443.00 on a $1200.00 range. I went to Lowes on August 30 and purchased a new range. I had to pay for it first and then submit the receipt which I did on the same day. After 2 weeks I called for the status of my rebate. I was told that they have a 3rd party vendor who processes the rebates and that it takes up to 8 weeks to process. I made several additional calls and was told the same. I was informed that I would have my check October 31. October 31 came and went. I finally received the check on November 3. I called to cancel my coverage and again, I got transferred multiple times

I have had AFC Home Warranty now for two years. Last year, my furnace stopped working and I reached out to AFC about getting a technician to service the furnace. AFC was having a hard time finding someone and encouraged me to find my own technician and said that they reimburse the work. I did that and my repair was not reimbursed at all. Once it was time to sign up again, my account manager assured me that was a fluke issue and said to reach him personally if that ever happened again. My hot water heater stopped putting out water on Monday and I reached out to AFC to get repair started and request a technician. According to the contract a technician should be assigned within 24-48 hours. It is Friday now and I have called multiple times every day and still no technician is assigned and I am still without hot water. I have yet to hear from a supervisor as requested. This company so far has been in breach of the contract and does not deliver the services they are supposed to provide.

My microwave went on the blink. I assumed were either going to fix it or replace it as has been the case with other home warranties I have used. On the contrary, I am told that I will be given $100 And that I have to go out and buy the new microwave and have it installed! The microwave costs $350 plus tax and the installation is $75. What kind of service is this? I am so frustrated! What’s the point of a warranty if they’re not even covering a quarter of the cost to replace it!!!

WORST EXPERIENCE EVER! LIED TO BY THE "SALES REP" and warranty company only gives $100 in total for a water heater!! We were told they would replace it with same or comparable but they are liars. Phone staff is very rude and talks over you. Managers wait days and days to call back and we had a sales rep try to "play" manager and told us it was ok bc she "used" to be one. we are definitely no longer interested in this company AT ALL, and I'm only trying to warn anyone else about this company!

I had a terrible experience with AHC. From the start, it felt like a setup for failure. Whenever I’ve tried to file a claim or ask for assistance, their response has been nothing but denial of coverage—no explanations, just excuses. It’s clear that they will do everything possible to avoid paying for necessary repairs. I’ve felt completely abandoned with my concerns falling on deaf ears. Do yourself a favor and look elsewhere for home coverage; AHC is just a headache you don’t need.

The worst warranty by far. If you have 5 years old AC they act that will fix it and wind up telling you we don’t cover it , go read the policy. They change policy every day. I’m not sure how this company still around. They protect themself by changing policy. Bad and rude customer service. There are so many better warranty, don’t settle for a cheap one you get what you pay for.

If I could give these scammers ZERO stars, I would. I'm starting to think ALL home warranty companies and ALL home insurance companies are nothing but scammers, fraudsters and thieves! I have the Platinum plan with AFC Home Warranty and the LED light panel on my Whirlpool refrigerator went out, and wouldn't you know it, buried deep in the terms and conditions of my policy, it says that AFC Home Warranty doesn't cover that. Of course they don't cover it, because all these home warranty companies LOVE taking your money every month, but when it comes time to DO THEIR JOB and pay for something that is broken on your appliance, they don't want to cover it! I'm done! I mine as well just take the money I would pay to AFC Home Warranty every month and put it in a savings account for future home and appliance repairs. Now, here is where AFC Home Warranty is going to reply to my review with their weak excuse as to why they don't cover the LCD light panel in a refrigerator.

I will tell you that the sales person was great. Then reality set in when someone I know found out that they DO NOT cover you AC unit if it's to old. None of this information was shared before signing up with AFC. For me this is deception to the customers and should be referenced by management. (Just be honest)