AFC Home WarrantyReviews of afchomeclub.com

they have 10 excuses for not to cover my item

First claim I made, AFC pre-scheduled the technician and then lied claiming they never did. The technician worked it out with me, but struggled with their communication channels. Second claim, and now it's an emergency, the agents know absolutely nothing. Apparently they outsource an answering service with the absolute salt of the earth that you'd wonder how they hold a job there, and then the main person answering claims incorrectly that the manufacturer's warranty is still in-service. When I found out it's not transferable to me, I can't get them on the phone anymore. They might as well not even be covering my home at this point.

Very disappointed since we have been clients for a really long time. The one time that we go to use the policy, you guys say that we can’t. Should have gone with another agency or the one that our realtor had recommended.

This company is not what it claims. I have tried twice to submit legitimate claims, and both were declined. I even used their technicians. One of which just stopped showing up after he tried to upsell me on the repair.

Have not received policy or any information regarding my warranty. Sent request to contact me no response. The policy will not be renewed

Worst company ever, they lied, and after you bring it up, they don't hide it. They do not replace anything, and if they reimburse, you only get a portion like 20%. I made the mistake of signing with them, but it was the worst mistake. run

Please read the service requests I submitted from September 2025 until January 2 when I canceled. A "senior customer service" person named Mary Boy sent an email which I responded to. I never received a response from her. I raised several issues with her that were evidently ignored. I joined AHS in 2018 with no problems. Now I am done. Again please research my file. It boils down to: 5 visits over 3 months and an ice dispenser cannot be fixed? Sounds like poor management or FRAUD! Thank you

I recently encountered issues with my refrigerator and was relying on a home warranty plan from AFC Home Warranty for repairs. In hindsight, I regret not saving the money I spent on the warranty for actual repairs. They informed me that I would have to pay for the repair costs upfront and that I would only receive a significantly smaller credit toward my future monthly payments. Additionally, the company they sent to perform the repair is equally disappointing. I paid them 50% to order the necessary parts, but it has been over a week, and they still haven't completed the job.