AFC Home WarrantyReviews of afchomeclub.com

Response from AFC Home WarrantyMay 29, 2025

Hi Dana, Thank you for your feedback. We're sorry to hear about the frustration. Our records show over $700 in paid claims during your prior plan term, and per the terms agreed to at enrollment, policies automatically renew unless we receive a cancellation request. We did attempt to reach you prior to the renewal and also provide 24/7 phone support along with an online customer portal for convenience. At this time, we have no record of a cancellation request submitted to our office. That said, we truly value your business and would love the opportunity to keep you as a customer. A member of our team would be happy to reach out to explore options—including a discount—for your continued loyalty. If you still prefer to cancel, you can do so by emailing us at [email protected]. Sincerely, AFC Home Warranty Team

Response from AFC Home WarrantyMay 29, 2025

Hi Desalyn, Thank you for your review. We’d like to clarify the details for the benefit of others, as there appears to be some misunderstanding regarding your coverage. For your HVAC claim, the technician reported a disconnected wire, a faulty capacitor, and a detached EZ trap causing water to spill into the pan. These are considered issues related to prior workmanship or maintenance—not mechanical failure from normal use—and are not covered under the terms of any standard home warranty plan. Additionally, your system was found to be mismatched based on the age difference between the indoor and outdoor units, which is also excluded from coverage. The basement water intrusion was determined to be a structural or drainage issue, not a failure of the sump pump itself. It's important to note that home warranties do not cover insurance-related claims. AFC provides coverage for mechanical failures due to normal wear and tear, not damage caused by weather, installation problems, or external conditions. We understand this wasn’t the outcome you were hoping for, but our team made this decision in line with the terms of your agreement. If you'd like to speak further with a manager, we’d be happy to connect—just give us a call at 770-973-2400. Sincerely, AFC Home Warranty Team

Response from AFC Home WarrantyMay 8, 2025

Thank you for your review. As outlined in our agreement, policies are set to automatically renew each term to ensure uninterrupted coverage, and we make multiple outreach attempts by phone and email prior to any renewal. While some members request this feature specifically, we understand it may not suit everyone. In your case, the renewal was immediately voided upon notice, and no charge was processed. If you have any further concerns, our team is always available to help.

Response from AFC Home WarrantyMay 8, 2025

Thank you for sharing your thoughts — we completely understand the importance of doing your research before making a decision. We're glad you took the time to weigh the pros and cons, and even more grateful that our representative was able to provide the clarity and support you needed to move forward confidently. At AFC, we pride ourselves on offering real value — from flexible plan options and U.S.-based service to lifetime workmanship guarantees and the ability to choose your own technician. We're happy to have earned your trust and look forward to being there for you when it matters most. Welcome to the AFC family — we’re here whenever you need us.

Response from AFC Home WarrantyMay 8, 2025

Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify. In this case, the issue involved a lack of documented preventative maintenance, which is a standard requirement outlined in both the welcome call and your coverage materials. Because this requirement wasn’t met, full coverage could not be applied under the terms of the agreement. That said, we still issued a reimbursement based on the estimated market value of the furnace as a goodwill gesture. We also apologize for the delay in processing your check and are glad it was ultimately resolved. We’re always here to help clarify coverage and ensure our members get the most value from their plan.

Response from AFC Home WarrantyMay 8, 2025

Thank you for your feedback. Your claim was submitted on June 14, 2024, and our team immediately began working to assign a technician. Due to high demand in your area, our in-network technicians were fully booked, and we reached out to third-party vendors as well. While waiting on a callback, we also informed you that you could use your own licensed and insured technician — a flexibility included in your coverage to help avoid delays. On June 15, 2024, before any technician was dispatched, you contacted us to cancel the request and advised that you planned to replace the dryer on your own. Since service was not provided, your service fee was refunded in full. We’re always here to help and would be happy to assist with any future needs you may have.

Response from AFC Home WarrantyMay 8, 2025

Thank you for your feedback, Mr. Boatner. We understand your disappointment and want to clarify that your claim was reviewed carefully based on the terms of your plan. Coverage is determined by multiple factors, including the status of add-ons, age of equipment, and the actual repair or replacement needs at the time of service. Although certain items in your home were not listed under your plan’s included or add-on coverage, and the depreciated value limited what was eligible, we extended a $250 goodwill settlement to assist with your out-of-pocket costs. We're committed to transparency and work hard to align expectations with the contract terms agreed upon at enrollment. We appreciate your past business and your role in the real estate community, and we’re here if you have any further questions or need additional support.

Response from AFC Home WarrantyApr 28, 2025

Thank you for your feedback. At AFC Home Club, we allow members the flexibility to choose their own licensed and insured technicians — a feature many of our customers value because it puts them in control of scheduling and service quality. We work hard to process reimbursements as quickly as possible once all required documentation is received, and we are proud to offer one of the lowest service fees in the industry. If you would like us to review your specific case or help resolve any outstanding concerns, please reach out to our team directly — we are always here to help.