Aeroflow BreastpumpsReviews of aeroflowbreastpumps.com

Their prescription form is very restrictive and they don't tell you what went wrong. They just tell you something went wrong. Also, they failed to get in contact with my doctor even though the information is publicly posted. EDIT: Note that their reply is 1 month after I posted my review. By this time I've figured the issue out myself and it's not worth investigating further. They have my name and can find my account if they want to dig up the records of what happened. This is the kind of company you're dealing with if you work with them. Lots of handholding required.

Getting a pump was no problem but it's a scam to offer lactation "classes" that look like they are bundled with your pump when in reality Aeroflow is using your insurance covered postpartum in person lactation consults. The classes are basic and do not help the way a real person giving an individualized evaluation would. Really scammy.

I wanted a wireless one got send a pro pump 🥺

They told me the product would be covered by my insurance, shipped it to me, and later sent me a bill when the insurance refused to pay. They never verified my coverage before sending the items, and now they expect me to pay for their mistake. When I offered to return the unopened products, they told me I had to pay for return shipping myself. I spent two months emailing them asking for a simple prepaid return label so I could send everything back unused. Instead of sending a label that would cost a few dollars, they chose to spend hours emailing back and forth while insisting I pay. Very frustrating and unprofessional experience. I strongly recommend getting supplies from another company. At this point I honestly wouldn’t even trust that if I paid to ship the items back myself they wouldn’t claim they never received them.

Terrible experience with these people, They said my insurance was covered and sent me a free breast pump (which i thought was free) then later sent me a $200.00 bill for it and then reported to the debt collector, I will never get anything from this company.

After a few months they promised free replacement parts to customer so I canceled my order with eufy. It’s been 21 days and they still haven’t sent out the replacement part and when you contact customer service they’re just like oh well if you have another breast pump well give you replacement pumps for it but we’re out of stock on eufy. That’s a long time to be out of stock

I applied for a breastpump in January and spent months calling to follow up and being told that my representative, Katie Coffey, would call me back which she never did. Finally, while in preterm labor in March I received notice from Aeroflow that my insurance no longer covers Breastpumps unless baby is in NICU or it is medically necessary to pump. I understand the change in insurance terms is out of Aeroflow's control, however I am very disappointed in my Aeroflow experience as the pump was authorized to be sent out in December but Aeroflow & my representative failed to respond to my inquiries or take prompt action which unnecessarily stalled the process by three months. We could have had the pump by now if the company and representative acted when they were supposed to. Finally, when I vocalized this frustration to Katie she completely ignored my email correspondence. I would not go through Aeroflow again.

Customer Service is the worst. I ordered the Elvie through them thinking I wasn’t going to be an avid pumper and was going to mostly breastfeed and only pump at work. From the beginning I had to call to follow up on each step. Then little surprise my baby was born at 33 weeks 2 days. That changed things a bit for my pumping needs. I received my pump the same day I ended up giving birth. I called to exchange it and again have had to call everyday to follow up on the next step to keep the process going. They say they are going to respond and they don’t. Even management reads from a script and is unhelpful. If your insurance gives you different options don’t buy from them go somewhere else!!!