Sam D.
Ordered on 11/2 received no shipping…
Ordered on 11/2 received no shipping info until I called on 11/8 was. Then it appeared order was re submitted. Still haven’t received anything
Response from Juniper OverlandNov 9, 2023
Hi Sam We appreciate the review and honest opinion. Our goal is always to exceed any expectations regarding communication or promptness of your order. In this circumstance, all MaxTrax product listings reference a one-week lead time from the manufacturer for shipment. We met and beat the one week lead time by a day, sticking to our commitment. We apologize for any miscommunication if it looked like your order was "re-submitted", but we can assure you that your product was shipped yesterday and we can see the shipping notification was delivered. We hope to win over your business in the future.