M.
Frequent customer for years but...
Frequent customer for years and almost always no issues. However, this experience has unfortunately left a very bad taste (figuratively) for me. Initial shipment was marked "delivered" (as per email I received from your team on August 17, 2021 for order #75284). However, it was not actually delivered and sent back to your team. I then communicated this to customer service and received extremely dry and service-lacking responses asking if my address was correct to which I had already verified (you can go back in your emails and find this back-and-forth communication). I was then told the shipment would be re-shipped without explaining why it was not properly delivered in the first place. 1) Extremely frustrated that my email communication was not addressed properly (as has been the case in the past, which is why I've been a loyal customer), and my question as to why the shipment was rejected in the first place has yet to be answered; 2) the extra wait time for the re-shipment is both frustrating and inconvenient as I am now officially out of my last stock of the item requested so I'll have to make due with whatever for now; 3) there is no excuse for a lack of "proper" communication via emails, maybe the team is having a bad day but for multiple back-to-back emails making me feel like I'm talking to a robot especially as a long-time loyal customer? That's not acceptable. I will re-send an updated review once I see the resolution from this current order and how the team handles it.