In 2019 I had a bone scan that showed pre osteoporosis in both hips. A year later I found Ultimate Bone Support and took it for a year and then had another bone scan. Dr. said there was a little improvement. Kept taking the bone support and two years later another bone scan showed just a little bone thinning. I anticipate the next scan will show normal bone!
LB
Linda B.
Improved bone density score by 11% in one year.
Improved bone density score by 11% in one year. Was previously classified as osteopenia, but now in normal range for my age of 79.
Advanced Bone Support is a miracle drug. I highly recommend it.
CO
Corinne
An order was placed and not received
Hello, I placed an order and after a while I emailed to say I hadn't received it. The reply was that they hadn't received my order so I thought okay, never mind. A short while later I received an email from your CEO saying that I must be running low by now and suggested I place another order. So I didn't imagine it, I did place the order (1 × Perfect Amino). I'm reluctant now to place another order with you as that might not arrive either. I can't remember when the order was placed it was quite a while ago. I love your product BTW. Hope this helps. Kindest regards Corinne Clarke West Australia 🇦🇺 I
Response from Advanced BionutritionalsMar 17, 2025
Hi Corinne,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration surrounding your order. After reviewing our records, we can confirm that your order was canceled due to an invalid address, and you were notified at the time. Since the order did not successfully ship, you were not charged for this order.
We completely understand your reluctance to place another order after this experience, and we want to assure you that we’re here to help. If you’d like to give us another chance, we’d be happy to assist you in placing a new order and ensure it’s processed and shipped correctly to a valid address.
Additionally, we’d love for you to try our new product, Pep Tonic, a greens formula designed to support energy, digestion, and overall wellness. For the inconvenience, we will include a complimentary bag with your next order free of charge, so you can experience the benefits for yourself.
If you’re ready to proceed, please feel free to reach out to us directly at 800-613-5721 or via email at [email protected]. Reference this post, and we’ll personally oversee your order to ensure a smooth experience. We look forward to hearing from you soon.
Best Regards,
Advanced Bionutritionals
MM
Midge M.
Quick and easy.
Quick and easy.
BW
Bob W.
Excellent results from taking Ultimate Bone Support.
After two years of taking Ultimate Bone Support my DEXA SCAN results went from T-3.6 to T-2.8 for my spine. My doctor said to continue doing whatever I'm doing. I'm giving this supplement a lot of credit and will continue walking and doing some bone health exercises. I'm turning 69 next month and I expect to have normal scores by my next scan in two years! I thank my friend for recommending this supplement.
DC
Debra C.
Do NOT buy products from Advanced…
UPDATE #2 (2/3/25):
I've updated my review from 1 star to 4 stars. Advanced Bionutritionals refunded the cost of 6 bottles of Integrative Digestive Formula ($199) plus they sent 2 free products for me to try. The 4 stars (instead of 5) is because (as a long term customer) I should not have had to post a negative review for them to "do the right thing". Since they have made good on the refund, I will continue purchasing their products. I currently use: Advanced Vision Formula; Pectasol Detox; Advanced Amino Powder; and Collagen Plus.
UPDATE #1:
Advanced Bionutritionals has agreed to refund the cost of the 6 bottles of Integrative Digestive Formula I returned to them - which I am happy with. They are correct in that there should be some latitude for long term customers who have never previously returned a product. It's just unfortunate that their Customer Service department is not in a position to make these judgement calls. I'd like to take Advanced Bionutritionals up on their offer to try their new products. In particular, I'm interested in their new "Pep Tonic" powder. Once I confirm the refund and the receipt of the "Pep Tonic" product, I will update my review.
Do NOT buy products from Advanced Bionutritionals!
I have been purchasing various supplements from this company for the past several years (thousands of dollars in purchases). I was using their Integrative Digestive Formula for over a year but (after muscle testing) was told by my ND that the product is not helping me. Since I typically purchase several products at one time, I had 6 bottles of (unopened) IDF on hand.
I contacted customer service about returning the product and they provided an address to return to. I returned the 6 bottles 12/12/24 - along with my account information and contact number. Did not receive any response or refund. On 1/27/25 I contacted Customer Service to inquire about my refund (Note: USPS showed delivery of my package 12/16/24). Mike in Customer Service told me they don't refund products which were purchased more than 90 days prior. The expiration date on the bottles - 2026. Yet, though they received my return they made NO attempt to contact me to let me know they would not refund - extremely poor customer service!
I explained to Mike that I'm a long term customer who has spent thousands of dollars on their products so I expected a bit more latitude on the (one and only) return I've attempted. Mike spoke with his supervisor Lou and said "no exceptions - we cannot give you a refund". I then asked that they return the product to me and was told "NO - we cannot do that". So, I'm out $199 for the product and $30 to ship it back to their PO address! No offer for a credit, no nothing.
I let Mike know that I will no longer purchase Advanced Bionutritional - they have now lost a long term customer. They could care less.
On another note, I have subscribed to Dr. Shallenberger's monthly newsletters for many years as I believe he is one of the best and most informative Functional Doctors out there. I am very disappointed that he is associated with Advanced Bionutritionals and their poor customer service - and I will also contact him to let him know of my experience. I primarily started purchasing AB products because of his reputation and the fact that he recommends the products.
There are many many good supplements on the market to choose from - so I will no longer purchase ANY products from this company.
Buyer beware.
Response from Advanced BionutritionalsJan 30, 2025
Dear Debra,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you’ve experienced with our return process and customer service. As a valued long-term customer, your satisfaction is incredibly important to us, and we deeply regret that we fell short of your expectations.
We understand how frustrating it must have been to return the unopened Integrative Digestive Formula and not receive the resolution you were hoping for. While our 90-day return policy is in place to ensure product quality and consistency, we recognize that exceptions can arise, especially for loyal customers like yourself who have supported us for years. We should have handled this situation with more flexibility and empathy.
As a gesture of goodwill, we have issued your refund in full in the amount of $199.50. Please allow 3-5 business days for your credit to appear back to your original method of payment. We value your loyalty and the trust you’ve placed in us over the years, and we hope you find this gesture satisfactory.
We also appreciate your kind words about Dr. Shallenberger and his newsletters. His dedication to providing valuable health information is at the core of what we do, and we are committed to aligning our customer service with the same level of excellence.
If you’re open to it, we would love the opportunity to send you some of our newer products to try as well at no cost to you for the inconvenience. Again, we appreciate you for bringing this matter to our attention and for being a loyal customer of Advanced Bionutritionals.
Best Regards,
Advanced Bionutritionals
RS
Robert S.
Used to be a good company now customer service is horrible and they do bait and switch…
Whenever there is a problem you guys offer a coupon or a money amount off the next order. Most of your problems come from your customer service. Most recently I had a $25 coupon and one to use it on the greens powder product. I was sent a text reminder saying that I had to use it that day as I did and the last moment it took off not only the $25 it took off the free shipping. I'm a quadriplegic and to do anything is very difficult. I called their customer service and they said they saw where I had made the order and that the discount had not been applied and their response was to do it all over again or they could cancel it and give me the $25 for the next order. I told them to cancel the order and wrote back on the email that had come about the same time as the text and never got any reply back and I left a message on their phone number. This is not the first time they've done a bait and switch while trying to attract you with a $25 coupon. Sometimes if you try to buy over the phone they'll tell you that there is no free shipping. The latest is if you buy off of Amazon they will not allow a return to Amazon even though it's their store that's selling it on Amazon. This is got worse over the years and I think the good money has corrupted them to become greedy swine.
Response from Advanced BionutritionalsDec 27, 2024
Hi Robert,
Thank you for sharing your feedback. We are truly sorry for your experience and the frustration it caused. Your concerns matter deeply to us, and we regret falling short of the standard you deserve.
We understand how upsetting the coupon and shipping issue must have been, especially given the challenges you mentioned. We would love to make this right and ensure you receive the product. Our team will be sending out 2 free bags of the Advanced Greens formula at no cost to you. We will also restore the coupon by issuing you loyalty points equal to the $25 discount, which can be used on a future purchase. Our Customer Service Manager will contact you directly using the information linked to your profile to provide you with the shipping details and address any outstanding issues or concerns.
Your trust is incredibly important to us, and we are actively reviewing this matter to ensure our agents offer a more pleasant experience and resolution. Thank you for your patience and for giving us the opportunity to improve. We hope to regain your confidence and continued support.
Best Regards,
Advanced Bionutritionals
MB
Mr. B.
FRANK SHALLENBERGER
MJ, I agree, Frank Shallenberger just keeps scsmming people. I did some research on him 3 years ago and csn confirm everything MJ said. He's a Fraud and Corrupt.